The owners are high touch, meaning that they'll never fully give you control over what you do. This is why the creative looks awesome, but it's also what drives the employees and the clients away. The creative director's ego is unbearable -- he has a lot to prove and will let you know he owns you, your creative, your equipment and any beer in the fridge. He's a good creative director but has zero leadership charisma. Creatives never really get credit for the good things they do, get told they suck or are "dummies" and get paid 65% of what they're worth. That's after working late every night and coming in on weekends. Account-side people are often marginalized. Clients are constantly being called "idiots" and "crazy." Even the big-billing clients are ridiculed.