Service Express Reviews

Recently acquired by a US firm - the new mgt are really not people focussed

Complete restructure of both the ICC and Bluechip Teams. Numerous, forced redundancies, reduced staff in core areas. Staff incentives removed : Broadband Supplement / Allowances If anyone challenges anything, their job is in jeopardy. Contractual changes to employment, complete ignorance of TUPE laws. TUPE laws bent and flaunted to suit SE's agenda - a lawyer would have a field day. Expanded sales in the reduced areas. without any due diligence - thereby stretching the Technical Field Teams. Existing and new clients cancelling, complaining about SLA's being breached. Call Staff / Technical teams advising that they are struggling, ignored. Antiquated Ticketing system preferred to more up to date option. Support staff, helpdesk staff competing with each other's offices. Two separate companies, working independently under SE banner. Sales driving the Engineering Team - never, ever a good thing. Poor leadership, not willing to listen to the people on the front line. Pitiful training opportunities, when you have a large workload.` Erratic salary structures for technical staff, and exorbitant salaries for failed Sales people. Bonuses lesser and lesser... one, after the other - despite other people making and achieving their goals. Mental Health and Wellbeing, this company is not for you, if these are important to you. End result Service Express are now having to contract Engineers to solve logistic/ location / experience issues - after all the redundancies. All because they thought it was saving money. And now went all the way back to the beginning. From what started as a promising company, full of promise and challenges - thanks to Ron's speeches. To what will be a floundering IT company, mismanaged, by people who should not have the title of 'Manager' and who have little or no experience in the I.T. Industry.