ServiceChannel Customer Success Manager (CSM) reviews

2.8

25% would recommend to a friend

(2 total reviews)

Tom Buiocchi

25% approve of CEO

25% positive business outlook

Reviews by job title

2 reviews
2.0
2 Jul 2025
Recommend
CEO approval
Business outlook

Pros

remote work, unlimited PTO (as long as you can take it)

Cons

try and fail since Fortive bought the company. No major product release and the ones we do release either break existing processes or are only created for Walmart. Revolving door in the C-suite over the last 3 years has created instability and high turnover throughout the company. Fight to defend any semblance of work/life balance. No clear roadmap for promotions

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