ServiceSource Reviews

Updated Aug 1, 2022

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Found 1,428 of over 1,458 reviews

3.6
69%
Recommend to a Friend
77%
Approve of CEO
ServiceSource Chairman and CEO Gary B. Moore
Gary B. Moore
253 Ratings
Pros
  • "Fun work environment to start career(in 86 reviews)

  • "Great place to work - love remote(in 58 reviews)

  • Cons
  • "Extremely difficult industry for ServiceSource to survive in - the way(in 46 reviews)

  • "Low pay, working mostly with outdated Legacy products(in 39 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 3 years

      Fantastic opportunities to progress

      Feb 14, 2022 - Anonymous Employee in Liverpool, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Numerous fantastic opportunities to profess your career Good health benefits

      Cons

      PTO allowance isn’t great until you have longer length of service

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    2. 2.0
      Current Employee, more than 5 years

      Going downhill

      Jun 15, 2022 - Senior Account Manager in Liverpool, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working from home Some people are nice quizzes with prizes Good starter job

      Cons

      Wages & Bonus is poor Holidays - 21 total Expectations - managers and senior managers harrassing people for productivity and pointless calls for metrics, but don't pay enough to warrant what they demand. Some managers actually dont care about calls as long as the pipeline is moving. Sadly this is the minority. Constant pestering whilst on pto which is unprofessional and leads to stress. HR Outside sales Good people get punished for being a good worker and not allowed a job/team switch due to selfish managers who dont want to lose them - this doesnt benefit the company

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      ServiceSource Response

      Communications Specialist

      Thank you for taking the time to share. A fair and balanced work life is so important, and we would appreciate the opportunity to learn more about your experience. If you feel comfortable discussing any specifics, you can contact us at Talent@servicesource.com or visit The Source to reach our anonymous and confidential reporting helpline to help ensure a positive and supportive environment for all employees.

    3. 2.0
      Current Employee, more than 5 years

      N/A

      Jun 6, 2022 - Renewal Sales Representative in Liverpool, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Work from home - Good colleagues

      Cons

      - Below market pay & bonuses - Monitored productivity

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    4. 2.0
      Former Employee, more than 1 year

      Great to start in IT and commercial

      May 25, 2022 - Renewal Specialist in Liverpool, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good if you are unexperienced

      Cons

      No real career progression, terrible HR, no support from management

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    5. 4.0
      Current Employee

      Just Ok

      May 3, 2022 - Senior Account Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Remote working model Promote from within

      Cons

      Pay and processes Churn of staff seems to be very high

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    6. 3.0
      Current Employee

      Hard to enjoy the work

      Apr 25, 2022 - Account Manager in Liverpool, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice co workers out there.

      Cons

      Salary a way too slow. Blind management. Evolution is a dream.

      1 person found this review helpful
    7. 5.0
      Current Employee, more than 3 years

      Brilliant Workplace

      Mar 25, 2022 - Anonymous Employee in Liverpool, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A great team. Amazingly positive workplace.

      Cons

      Limited jobs available. The bonus for administrative roles should be equal to none administrative roles

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      ServiceSource Response

      Communications Specialist

      Thank you for leaving a review. We are thrilled to hear you are enjoying a positive and supportive culture here at ServiceSource! We have many avenues in place to empower you to own your future and career growth, including many open roles that are accessible anytime on the Careers page of our website. Contact us at Talent@servicesource.com with any questions on how to find new opportunities that are open now.

    8. 3.0
      Former Employee, more than 1 year

      The company I left wasn't the same company that I joined

      Apr 4, 2022 - Solution Design Director in Liverpool, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good office locations, good benefits and package, autonomy in my particular role

      Cons

      Culture changed whilst I was there and became quite negative, too much focus on micro-management, business seemed to struggle to win new logo's

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    9. 4.0
      Current Employee, more than 3 years

      Good

      Mar 9, 2022 - Inside Sales Representative in Liverpool, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good place to work at. Loads of employee engagement

      Cons

      Micromanagement through call stats and productivity stats

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    10. 4.0
      Current Employee, more than 3 years

      Good employer

      Feb 28, 2022 - Sales Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good managers and resources here

      Cons

      There are elements of micromanaging, like use of programs to count productive hours and calls

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    Viewing 1 - 10 of 1,428 Reviews

    ServiceSource Reviews FAQs

    ServiceSource has an overall rating of 3.6 out of 5, based on over 1,458 reviews left anonymously by employees. 69% of employees would recommend working at ServiceSource to a friend and 55% have a positive outlook for the business. This rating has improved by 4% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, ServiceSource employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at ServiceSource. This rating has improved by 5% over the last 12 months.

    69% of ServiceSource employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated ServiceSource 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities.

    According to reviews on Glassdoor, employees commonly mention the pros of working at ServiceSource to be culture, benefits, career development and the cons to be senior leadership, management, compensation.

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