This will be lengthy. I don't see many reviews on the office, and I think it's important to understand the unique culture and challenges with this company before accepting an offer here.
- Lack of training
- Salary with expectations to come in early, stay late, work weekends and holidays
- Strangely strict with a very big brother feel. They make sure you know you are being watched and monitored at all times
- Management promotes a hostile culture with partaking in bullying
- Bonus structures are a joke, and management will be the first to tell you that no one is hitting their bonuses.
- Lack of a HR department - maybe they exist offsite somewhere but I doubt it
- You have to sign a non compete (and you shouldn't, just don't take this job)
- Time, money and effort spent on outsourced training vs in house
I had worked in the industry for 6 years when I accepted a job offer at ShipEx. The training was scattered. I was given a binder of SOPs and told to wing it, essentially. I'm sure there is a more structured version of training, I just did not receive it. This was probably due to their efforts being extremely focused on training outsourced employees at the time I was hired.
I worked at ShipEx for about two months. During those two months, I can not tell you how many in office were fired, quit or put their notice in. I lost track.
I witnessed an employee get bullied to the point of a yelling match that resulted in tears and him never coming back. The other employee that escalated this was favored in the office and management sided with him. Management encouraged this behavior and made fun of this employee as well. That's the kind of culture we're working with here. I come from freight, so I understand the friendly teasing that comes along with the industry...this was not it.
I can tell you, however, that the department I was in had all but completely dissolved, leaving only me to do all of the data entry for the entire company. When I asked, I was told this was normal by my direct supervisors. When I looked through our team chat, however, I realized it was not normal and there were usually several people in this department. They had all either quit or been fired, maybe one or two of them had switched departments.
I believe I was used as a temp to cover this department while the person who trains it was busying traveling (very) offsite to train a new team that would later take over this entire department. In fact, three days after fully switching over to this new team, I was fired. What a coincidence.
I made a data entry error my first week of being live that was expensive and severe. The error was a digit off and should have been caught by me and several other people working on and tracking this shipment. The owner of the company was so upset that he came out and yelled at the entire floor for an hour and offered everyone two weeks paid to find a different job while making various other threats and claiming he was nice. It was strange to say the least.
I could not understand how they could allow an employee still in training, doing the work of what was previously several other people, possibly make such an expensive error that went unnoticed. This should have never happened. I was under the impression that someone was checking my work for this very reason. But I owned it. It was my mistake.
I was written up for this and later suspended. This was my only write up. When I was fired a month later, I was told it was for another data entry error that was nowhere near the severity level of the first one. I never was shown this error. I was just called into a meeting at the end of my shift, told I had made this error, told this was my third write up and that I could take it up with HR. When I asked where HR was (they brought in someone from IT to assist the manager with firing me...I have serious doubts about their HR department even existing) I was told to email them. I disputed this being my third write up and I was met with the IT guy telling me that they spoke to their lawyer and even though I was correct, they were comfortable firing me anyway.
ShipEx seemed like a great move for my career. On paper. In reality, this company is experiencing extreme growing pains, doesn't seem to care about their office employees, would rather put their efforts offsite than in house, has inconsistent rules on mistakes, poor management, and a culture that leaves a ton to be desired.
