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Sigma Connected

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Sigma Connected Reviews

2.8

38% would recommend to a friend

(492 total reviews)

Gary Gilburd

43% approve of CEO

33% positive business outlook

Sigma Connected has an employee rating of 2.8 out of 5 stars, based on 492 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Sigma Connected employee rating is 27% below average for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

492 reviews
1.0
13 Nov 2023

Avoid at all costs for your sanity

Recommend
CEO approval
Business outlook

Pros

Honestly none. Only pro is leaving which makes you appreciate you have seen the worst and you will never tolerate anything like this company ever again.

Cons

Pay vs. demand unhealthy. You can rebrand the company all you want but nothing connected about it. You're expected to own up and improve on your mistakes, management is not and will not. Unrealistic targets. If you reach targets they will increase it to squeeze as much stress as possible out of you for terrible pay on top of the difficult calls you deal with on the daily. Asking for support to improve is met with 'just part of the job mate' instead of constructive collaboration. Never listen to calls to improve or get efficient training. Management is apathetic and play silly little popularity games with each other and others. The most toxic KPI targets I have ever come across. You get penalised in stats if customer calls back within 14 days even if you have done everything you can. Often times on jobs raised to other teams you escalate (because you get given little ownership) is either incomplete or not even started so of course customer would call back to find out. You're expected to handle inbound and outbound as well as chasing jobs that should have been completed by other teams. Team leaders that insult/degrade complaining customers verbally/on slack/on teams no matter how valid the complaint is. It makes it stressful to have to listen to this unprofessional groaning whenever you seek for support. Initially used slack to communicate with managers using personal emails instead of work emails, so security of data was questionable as slack sometimes sends snapshots of conversations to personal email such as employee full names. Overall abysmal.

2.0
10 Sept 2022
Recommend
CEO approval
Business outlook

Pros

Remote working Above minimum wage with opportunities for career progression Large company with various roles available and opportunities to transfer to different departments with a variety of jobs to choose from A thorough 4 weeks of classroom style training via Teams to prepare you for the role Regular feedback and coaching to enable you to develop as an employee High standards of customer service is taught to all call center agents Occasional overtime available

Cons

Career progression is slow and is often limited by favouritism Toxic competitiveness is encouraged by management, I.e daily emails showing the statistics of everyone in the department so colleagues are constantly completing against each other desperate for the few promotions available Micromanagement is rife Jokes about my job security were often made by my manager during our 1 to 1 meeting's, "you don't want to be at the job center by Easter do you?" Was said to me in the new year shortly before losing my job. This is despite having the best CCR scores out of the 46 people in the department consistently and my bosses boss even told me that my stats were incredible, especially for a newer employee and the best she had seen in the 4 years she was a manager. Was told at day 2 of being on the job, after the first month was for training that I wasn't cut out for to the job due to me asking for the EAP services for PTSD (I had started therapy with this service at my old job with no issues and was foolish to think I would recieve the same decency. I literally had to beg my manager to let me keep the job, go into details about my PTSD diagnosis, and pleed with her that it wouldn't affect my job performance. I was basically accused of being crazier/ more damaged than our customers (who we're often vulnerable). When I told this manager that my test results for the exams during training were the highest in the group, she dismissed this saying that it doesn't mean I can hack it on the phones Jealousy is common and toxic due to the above issues, in my case this led to an average performing co-worker to start a campaign of malicious gossip and verbal abuse towards me in older to humiliate me and it ultimately ruined my reputation beyond repair. Discrimination towards mental health, I was forced to give up trauma therapy for PTSD as a result Held an ambush meeting with zero notice, the meeting was 2 hours which led to me being fired for gross misconduct for having a panic attack and DURING the actual panic attack. They literally watched me have a panic attack and fired me. Neither of the two people hosting the meeting had the basic decency to offer a break or to postpone it until I stopped having the panit attack. When I say I had a panic attack I mean a full on short of breath, panting, crying, barely able to talk panic attack and still they carried on with the meeting. Did not deal with workplace bullying and worse still, condone it, dismissing it as childish squabbles whereby the target of the bullying is seen as just as guilty as the act bully. Set up to fail if you are not one of their favourites. Harsher standards were placed on me than other colleagues, I was told off for minor things that others were not. I had to go to ACAS to get support so I was able to "quit" with a basic reference as opposed to fired for gross misconduct. I do not see why the rest of my life and any hope of a future job should be ruined by this unfortunate experience

1.0
20 May 2022

AVOID

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are no positives in Sigma

Cons

Started working for new employer and made me realise how mistreated employees are for Sigma! Minimal pay - MINIMAL PENSION NO BENEFITS - maternity pay is disgusting No sick pay Lack of trust - they do pocket searches to see if you have your mobile phone on you If you’re in the office - you have to pay for parking!! Worked for this company for 2 years and I can’t believe how out of touch the senior management are with how employees are treated. AVOID AT ALL COSTS. They treat you like an incapable child and not an adult. They expect maximum effort and tries to get the most out of you for minimum pay! This organisation is based on nepotism - only get to where you are based on people you know. NO consideration for qualifications/experience Management is very immature as well, they love to gossip about their team and get involved too much in their personal lives. Very toxic work environment - when covid was rife, they expected us to still be in the office and didn’t care for our wellbeing!

Viewing 1 - 3 of 492 Reviews

Glassdoor has 509 Sigma Connected reviews submitted anonymously by Sigma Connected employees. Read employee reviews and ratings on Glassdoor to decide if Sigma Connected is right for you.