Smartness Reviews

4.5

90% would recommend to a friend

(35 total reviews)
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Luca Rodella

90% approve of CEO

85% positive business outlook

Smartness has an employee rating of 4.5 out of 5 stars, based on 35 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Smartness employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

35 reviews
5.0
28 Jan 2026

Top company to work with

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

After one year in the company, I can confidently say that I feel genuinely valued, both as a professional and as a person. The environment is challenging, but in a positive way: expectations are clear, the pace is stimulating, and you can clearly see the impact of your work on the business. There is a strong sense of ownership and trust, and good performance is recognized. It’s a place where you’re encouraged to grow, take responsibility, and continuously improve, while working with smart and motivated people.

Cons

Nothing major to point out. The pressure can be high at times, but it really depends on how you manage it. There are periods where you might work longer hours, yet without really feeling like you are “working,” thanks to the level of ownership and engagement.

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Smartness Response
4mo
Thank you for sharing such a thoughtful review. We acknowledge that the pace and pressure can be high at times, and we keep working on clarity, prioritization and support to make it sustainable. Thanks again for your contribution and for being part of Smartness. Smartness Team
5.0
3 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Smartpricing is a dynamic and fast-growing travel tech startup, and working as an Account Executive for the UKI market has been an exciting and rewarding experience. Innovative Product: The company offers a cutting-edge revenue management solution that truly makes a difference for hotels. It’s easy to believe in what you’re selling because the value is clear. Startup Energy: The fast-paced environment keeps things engaging, and there’s a strong sense of teamwork and shared ambition. You have a real impact on the company’s growth.

Cons

Challenging targets: The goals are ambitious, which can be tough at times, but they also push you to improve and stay motivated. Startup growing pains: As with any fast-growing company, processes are evolving and you need to be adaptable.

2.0
31 Jan 2025

Good potential wasted

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some talented and supportive colleagues make the work environment rewarding, offering valuable opportunities for learning and growth. Remote work options provide flexibility and a good work-life balance. There’s a strong chance to expand your professional network, as you can collaborate with a variety of people across different teams and disciplines.

Cons

The CEO has no real training or meaningful experience outside of Smartpricing and a series of likely failed micro-startups. Despite this, he forcefully inserts himself into every project and team—including development—offering opinions that resemble those of a stubborn 10-year-old rather than a competent leader. Even after hiring internationally experienced managers, he disregards their expertise, leading them to leave within months. I’ve witnessed him lecturing former Amazon-level professionals on how to write emails or why his demos were superior—an astonishing display of arrogance and incompetence. His leadership is nothing more than a thin layer of flashy slogans masking years of poor decisions and failed ideas, creating confusion and driving talent away. The company stays afloat thanks to a handful of truly skilled individuals, like the CTO and a few overworked, underappreciated all-rounders scattered across different teams. These people silently take on real problems and try to keep things running despite the chaos.

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Smartness Response
1y
I know who’s writing, and I genuinely feel sorry about this message. If my approach was inconvenient in any way, I sincerely apologize. I'm also sorry that we had to part ways and that the last performance review was negative (and that you probably didn’t expect it). That said, I truly appreciate the feedback—it will definitely help me refine my approach and deepen my understanding of how to better support my colleagues in the right way. A few points about what you mentioned: I don’t give lectures during demos—that’s actually my co-founder, Tommaso, our CRO. Why does he do that? Because he has an incredible amount of experience in selling our product and the highest conversion rate in the company (well above 50%). No one else has achieved that level of success, so even if someone comes from "Amazon," Tommaso can still add value to them. The same goes for emails, response rates, and follow-ups—his track record speaks for itself. Some of the world's top founders had never scaled anything before building their first big company (which makes this assumption quite offensive), and many weren’t technical founders (or experienced CTOs)—think of the CEOs of Airbnb (industrial design), Amazon (who never wrote a line of code for the company nor was a famous CTO), Apple (Steve Jobs), Virgin (Richard Branson), and Alibaba (Jack Ma). So I’d say I’m in good company (and I've been studying these topics for the last 15 years) :) Sometimes, smart people assume that solving hard problems requires complex, time-consuming, and overly structured solutions. But that’s not always the case. More than once (actually, many times) in our company, we’ve over-engineered things, only to realize that the solution was much simpler—and sometimes, the "problem" wasn’t even a problem at all. Very glad that you liked our tech team so much :) I’d be happy to jump on a call to chat and dig deeper. With love, Luca
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Glassdoor has 176 Smartness reviews submitted anonymously by Smartness employees. Read employee reviews and ratings on Glassdoor to decide if Smartness is right for you.