Sosu Cosmetics Reviews

2.0

21% would recommend to a friend

(16 total reviews)

20% positive business outlook

Sosu Cosmetics has an employee rating of 2.0 out of 5 stars, based on 16 company reviews on Glassdoor which indicates that most employees have a poor working experience there. The Sosu Cosmetics employee rating is 45% below average for employers within the Personal consumer services industry (3.6 stars).

Reviews by job title

16 reviews
1.0
26 Jun 2025

AVOID AT ALL COSTS! WORST EXPERIENCE!!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

None that come to mind expect I have met great people there that were mistreated. I also could have said that salary is a bit above market rate but it’s for a reason! They are just trying to get people to work for them so please don’t fall for it! If you check the amount of hours worked vs salary you will quickly realised the job is under paid!

Cons

Where to start!? All negative reviews from their previous account "Sosu by Suzanne Jackson" are true and account got deleted to be able to attract new employees. They even try to employ from the UK as no one in Ireland wants to join anymore! No matter what department you work, it is just unrealistic expectations mixed with leadership team which feed toxicity towards everyone (Suzanne, COO and CFO). They use fear & job insecurity to manipulate people! They run the place like dictators, people « leave » unexpectedly and little to no explanation is given. But you then find out that most of the time it’s because they decided to stand up for themselves… I am still in awe to how they are allowed to run a business and play like this with people’s lives! No training is provided and if anything goes wrong you get blamed for not following an inexistant process! Working 9 to 5 is not possible and you might even experience late phone calls or messages « asking » you to do something OOO hours (don’t expect a thank you, but hope you’re ready for the consequences if you don’t do it)… Meetings to provide feedback and directions are cancelled last minute or even better end up waiting for 10/20mins to then find out it’s cancelled. If by any chance the meeting goes ahead, it will simply be to undo anything confirmed in previous meetings creating urgency, drama, jeopardising relationships with third parties. Make sure everything you do is recording in writing! I experienced sitting in meetings where I was told to do something because of the attendees but taken aside 5 mins later to confirm not to proceed and to manage the « situation ». To summarise final decisions are never final, you forgot what job security means, you are left to be a shell of yourself and asked to turn on your colleagues or lie to be able to feel a hint of job security.

1.0
1 Jul 2021

Avoid

Recommend
CEO approval
Business outlook

Pros

Honestly, none that I could recall

Cons

- Fast turnover rates. The company constantly is hiring "graphic designers" "senior graphic designers" it is always advertised which should be a red flag. - No organisation skills, poor communication, extremely unrealistic goals and standards in the company, all in all, a really toxic work environment. - Nothing gets approved on time by higher-ups & CEO and causes serious stress on the other employees. - Any creatives looking for work for an exciting Irish company, please look someone where else.

1.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I worked alongside some genuinely talented, resilient, and supportive people. The positive aspects of my experience came from those individuals rather than the organisation itself. I also formed lasting friendships with colleagues who supported one another through what was, in my experience, the worst toxic workplace I have ever experienced.

Cons

This was the worst career decision I have ever made. For anyone reading the existing reviews and wondering whether they can really be as bad as they appear, my experience suggests they should not be dismissed lightly. The company publicly promotes values centred on empowerment, inclusivity, wellbeing, and respect. My experience of the internal culture did not reflect those values. Employees were frequently referred to collectively as "the staff", reinforcing a clear divide between leadership and the wider workforce. Whether intentional or not, the impression was that some individuals were valued more highly than others. The culture at senior leadership level felt political, cliquey, and driven by personal loyalties rather than merit. Influence appeared to depend on remaining in favour with the right people. Individuals could move quickly from being praised to being blamed, often with little consistency. The result was a culture of uncertainty, self-preservation, and constant pressure. The compensation package may appear attractive initially, but it comes at a cost. Long working hours, constant availability, early-morning calls, late-evening contact, and expectations beyond contractual responsibilities were normalised. Going above and beyond was treated as a baseline expectation rather than something worthy of recognition. Anyone who places significant value on their mental health, personal boundaries, family life, or overall wellbeing should consider these realities carefully. This was not a demanding but rewarding environment. It was an exhausting and ultimately unsustainable one. The recruitment process can be highly persuasive. Looking back, it often felt geared towards overcoming concerns candidates may already have heard about the business. The compensation package becomes easier to understand when considered alongside ongoing retention challenges. Multiple teams have experienced repeated turnover, and the organisation's reputation within the industry appears to have developed for a reason. Recognition was limited. Accountability was inconsistent. Mistakes attracted attention far more readily than achievements, and blame was often more visible than support. The single most significant issue is senior leadership. In my opinion, many of the challenges within the business can be traced back to decisions, behaviours, and standards set at the highest levels of leadership. Culture follows leadership, and the culture here reflects that reality. Basic standards of professionalism were frequently lacking. Meetings were cancelled at short notice, senior leaders regularly failed to attend meetings they had arranged, and urgent requests could arise with very little warning. Employees were expected to absorb these disruptions while their own time, workloads, and commitments appeared to receive limited consideration. From my perspective, HR support and employee safeguards appeared absent or ineffective for a significant proportion of my time there. In an organisation experiencing this level of turnover and employee dissatisfaction, that represents a serious operational and cultural concern. The experience affected my confidence in founder-led businesses for some time after leaving. Rebuilding that confidence has took longer than expected. It is often said that "if you can survive there, you can survive anywhere." That is not a compliment. It is one of the clearest warning signs a company can have.

Viewing 1 - 3 of 16 Reviews

Glassdoor has 16 Sosu Cosmetics reviews submitted anonymously by Sosu Cosmetics employees. Read employee reviews and ratings on Glassdoor to decide if Sosu Cosmetics is right for you.