Steps Therapy Reviews

There are only 2 licensed supervisors for tons and tons of clients. It's physically impossible for cases to be supervised appropriately. Clients go months at a time without supervision. There were some cases where I just never saw a supervisor. The attitude towards client's and their families is very disrespectful. Team meetings are full of rude comments from the supervisor. The only conversation that happens at company happy hours is making fun of clients and their families. Pass. Emails from the executive supervisor to the staff are snarky and unsupportive. I was once told doctors appointments need one month notice to be approved. I don't usually plan to be sick ahead of time. One of the most disturbing things here is that when I went into the office there was often stacks of new binders for new clients when current cases were understaffed and under-supervised. The company seems to hire any tech who applies. New hires are thrown in with little support and often quit. Turn over is so high that cases go for long periods of time without making any progress at all - which the techs are blamed for. Emails and texts come in at all hours of the day to reroute your schedule. Techs get thrown into subs with cases they haven't seen in forever, which is a waste of time considering hardly any data can be taken. The company takes on way too many clients and seems more concerned with filling sessions with warm bodies than making actual progress on cases.

Hourly rates are much lower than competitors (typically starting at $17/hr) making it nearly impossible to pay rent in SF especially because full time employment can not exceed 30 hours. Raises are annual and will never exceed $1. The company does not reimburse for outside expenses and these are a common occurrence: - parking meters and parking lots - parking tickets - items purchased for session - office materials YOU WILL WORK FOR FREE! emails, reports, materials, and training will not be compensated. High turn over rate - new staff and supervisors on cases constantly with little to no explanation of who supervisors were. Caseloads for supervisors are large and seemingly unmanageable. Only 2 BCBA's on staff for approximately 90-100+ children served. Executive Director is completely absent. If you are seeking supervision to meet BACB requirements this is not the place for you. You will sign a contract enforcing payment and other stipulations and this will need to be approved by Clinical Director. Very little training for direct therapists, once hired you are thrown into the field to play with kids alone for weeks on end. Frequent schedule changes, all sessions cancelled go unpaid. 6am or 10pm text messages become a regular occurrence in order to communicate cancellations and schedule changes.