Structured Agency Reviews

Hello there - while we still have amazing people to work with, it sounds like much else has changed since your experience. Not to say we're perfect, but it is thanks to the open candid feedback from our employees and our clients that we've been on a continuous mission to make the agency a fantastic place to work. The management team includes practitioners and marketers with first-hand experience. Our sales calls and audits include strategists who will deliver the work, so they keep it real. :-) I can understand how the situation you described would feel challenging! What I feel most personally proud of is that we have implemented a robust performance review process in the past year since I joined the company. This includes career paths, competency frameworks, peer reviews, self-evaluations, SMART goals setting & tracing, and development conversations with one's manager. I recognize how deeply important this is to the employee experience, and am here so that we may, to borrow your words, "be better." :-) Thanks for reinforcing the value of what we're up to, I appreciate it! - Andrea (VP, People)

Your advice is spot-on and aligned to my people priorities; from your review it sounds like you have already left so would not unfortunately be around to experience the changes we have made over the past year. It sounds like you'd be pleased to hear that we now have career pathing, performance reviews, regular employee listening platforms and feedback loops. We also have folks in sales roles who are also strategists (hybrid roles) to ensure what we sell is completely in line with what we deliver. We also offer our full-time employees a 401(k) option. And this year our big focus has been on better integration so that our clients experience one cohesive team even when they come to us for multiple services. For those who need/expect lots of in-person events, this agency is probably NOT for you. That's not to say people never have the opportunity to get together (this past week, two team members attended a meta conference together. Recently we flew one of our strategists internationally to spend time with a client along with our CEO. So it can happen- but I don't want to mislead anyone into thinking this is a hybrid agency; we are fully remote). When I started at the agency a year ago, I met with everyone on the team 1to1 in my first month (and then decided to continue doing this practice) and I got SO much valuable feedback that has shaped my people strategy. We're on a journey! :-) Andrea (VP, People)