Tesseon Reviews

1.9

24% would recommend to a friend

(9 total reviews)

24% positive business outlook

Reviews by job title

9 reviews
1.0
20 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Good base Coworkers are knowledgeable about industry from former employers

Cons

Sales management has no experience selling B2B Only 1 experienced and successful sales rep in over 3 years. The company is a graveyard of failed sales reps that management talks down about constantly. Scolded as a team in almost every morning meeting No sales strategy, all strategy was coming from ICs that worked at competitor companies No support in ramp period Unrealistic targets that have no bearing on actual sales success Poor leads, mainly NO leads

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Tesseon Response
1y
We appreciate your feedback on our sales operations. Your insights have been instrumental in driving significant improvements. We've overhauled our sales training program to provide comprehensive support during the ramp period and beyond. A new lead generation system has been implemented to improve the quality and quantity of leads for our team. We've also refined our approach to setting sales targets, now considering market realities and individual rep capabilities more closely. Additionally, we're actively fostering a more positive team culture that emphasizes constructive feedback and support. These changes are already showing positive results, and we're committed to continuous improvement to create an environment where sales professionals can thrive and succeed.
1.0
18 Apr 2024
Recommend
CEO approval
Business outlook

Pros

All the pros have left this company by now.

Cons

This used to be an amazing place to work. My supervisor put together an amazing team where we were free to contribute ideas, we felt appreciated, and we were a tight nit group that excelled at our jobs. Then Rick Cottrell, the CEO, took the company and threw it in the trash. They first fired our supervisor with no notice at all. The next day, they held an all staff meeting where they said things such as: "we decided to separate," "we can not have any fall off," "we had to make a sacrifice to break through the ceiling," and that "our heads need to be screwed on straight." They then had individual meetings with each member of implementation to a) figure out if we were still on board and b) find out what we do (turns out, no one not on implementation had any idea what we actually do). From our perspective, our supervisor never did anything wrong. She worked overtime to make sure clients got finished on time, she was amazing at coming up with creating solutions, and she made us WANT to come into work. The air in the office had lost it's joy and it was tense. The head of sales was taking over looking after the implementation team at this point, even though he didn't know anything about implementation (and was a poor leader). He would constantly walk around our cubicles, watching us like a hawk as if we all had done something wrong. It created an extremely stressful environment. A week later, they fired another person on the implementation team. They had another meeting with implementation and told us the rest of us were here because they WANTED us. It made us feel like any of us could lose our job at any moment if we did one thing that they didn't love. I was in the next round of firings. Two weeks later, the HR rep from Jeff City came in and terminated myself and another member of the implementation team. I wasn't told why I was being terminated, just that I needed to leave the building, leave my stuff and that it should be mailed to me. When it was mailed to me, several of my Halloween decorations were broken as if mishandled (that's more of a personal pettiness). I kept in contact with a coworker of mine and he said it only got worse. Over the next 7 months, they continued to fire the implementation team until only 2 were left (we were originally 10). They attempted to hire one other member for the team, but fired them too shortly after. The two that were left were expected to each do all 10 peoples' jobs and were not once offered a raise or a bonus. The two of them walked out two days ago when the Sales manager started cussing at them because he's not able to handle constructive criticism. I'm honestly surprised it took them that long. Working there my last couple of weeks was some of the most stressed I've ever been. It felt like our jobs were constantly at stake and any tiny miss-step or wrongdoing could cost us everything. I am now working for a new company that uses Tesseon as a payroll provider and their response time is abysmal. It often takes a week to get any kind of response and 2 or 3 weeks to get any kind of help. Our company used to be someone that felt like they cared about the clients, that they could actually help them. Now they're just another useless cog in the corporate machine because the CEO bought his 6th company to burn everything from and then sell. I don't recommend them either as an occupation or as a payroll provider.

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Tesseon Response
1y
Thank you for sharing your experience and feedback. We acknowledge the challenging period you described and have since taken significant steps to address the issues raised. We've brought in new leadership for our customer service and implementation departments, focused on fostering a positive work environment and improving service quality. We're actively rebuilding trust and improving communication through regular feedback sessions and open-door policies. We've reassessed staffing needs to manage workloads effectively and implemented new processes to improve client response times. We're dedicated to rebuilding a company culture that values creativity, teamwork, and employee well-being, recognizing that our employees are our greatest assets. While we regret that your experience was not positive, your feedback has been instrumental in driving these changes. We're committed to continuous improvement, rebuilding Tesseon as a great place to work and a reliable partner for our clients. We appreciate your dedication during your time with us and wish you the best in your future endeavors.
1.0
7 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Friday you get off @ 3pm, but that is about it. Coworkers are cool mostly.

Cons

Everything. Toxic work environment, bad pay, bad benefits, bad leadership, bad trajectory, and low business acumen.

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Tesseon Response
1y
We value your feedback. In response to concerns like yours, we've implemented significant changes. We've brought in new leadership focused on fostering a positive work culture and are executing a strategic plan to improve our business operations and workplace environment. We're seeing early positive results from these initiatives and are committed to continuous improvement. Thank you for helping us identify areas where we needed to grow.
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