Does The Chat Shop pay their employees well?

According to anonymously submitted Glassdoor reviews, The Chat Shop employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at The Chat Shop. This rating has been stable over the past 12 months.

How satisfied are employees working at The Chat Shop?

77% of The Chat Shop employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Chat Shop 4.0 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at The Chat Shop?

Live Chat Agent (39) , Chat Agent (14) , Team Leader (7) , Agent (3) , Senior Agent (3) , Customer Service Agent (2) , Sales Chat Agent (2)

What are the pros of working at The Chat Shop according to real employee reviews?

"Work from home and a friendly team" ((in 18 reviews)); "Everyone is very supportive" ((in 6 reviews)); "The team is always expanding, so there are new faces all the time and endless opportunities to explore new paths at The Chat Shop because of this growth." ((in 6 reviews)); "Some friendly people (SOME)" ((in 6 reviews)); "Flexible hours and support when needed" ((in 5 reviews))

What are the cons of working at The Chat Shop according to real employee reviews?

"The training is abysmal and you will still be reprimanded for things you were never taught or trained on, if you get something wrong." ((in 11 reviews)); "NO BENEFITS WHAT SO EVER." ((in 7 reviews)); "Bad management" ((in 6 reviews)); "You can even be scheduled for days you have approved time off for!" ((in 4 reviews))

What are the top reviewed The Chat Shop locations?

London , Brentford , Manchester , Glasgow , Newtownabbey , Birmingham , Leeds , Reading , Teddington , Ealing , Lincoln , Newcastle upon Tyne , Cardiff , Doncaster , Durham , Liverpool , Swindon , Newcastle

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The Chat Shop

The Chat Shop Reviews

4.0

77% would recommend to a friend

(96 total reviews)

Joe Bush and Jonny Everett

86% approve of CEO

70% positive business outlook

Ratings by category

4.0

Diversity and inclusion

4.0

Work/Life balance

4.0

Senior management

3.9

Culture and values

3.8

Career opportunities

3.4

Compensation and benefits

The Chat Shop has an employee rating of 4.0 out of 5 stars, based on 96 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Chat Shop employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

Ratings by demographic groups

Ethnic group

Disability

Parent or family caregiver

Veteran status

Reviews by job title

96 reviews

5.0

5 Nov 2025

Fun while it lasted!

Live chat agent

Recommend

CEO approval

Business outlook

Pros

Flexible work, was wonderful and consistent scheduling!

Cons

Company unfortunately liquidated last I heard

4.0

20 Jan 2025

The chat shop chronicles

Customer service

Recommend

CEO approval

Business outlook

Pros

they are online so can do this from the comfort from the bike

Cons

you will get beet up or violated

5.0

5 Jul 2024

Great place to work

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Always opportunity for constant progression

Cons

Some projects were a bit same-y

Viewing 1 - 3 of 96 Reviews

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