Happiness Facade...Best Job Ever Worst Management Possible
Pros
Free shows, good medical, good pay.
Cons
First and foremost, let’s be honest…the positive reviews you may read here were approved, and often written by management then submitted via, “the reviewer,” to counter any negative reviews. This is a fact that cannot be disputed. If you want to survive at tix there are a few key elements: no ambition, no suggestions, no Facebook, no home life, no questioning. If you want to move up at tix, prepare to have your personality assaulted regardless of your positive performance, your motives questioned, and each moment you are at work you will be under the microscope. No matter how stellar your work ethic, how punctual you are at arriving ready and at the proper location, how deeply you care about providing outstanding service, all this means nothing if they don’t like you. And that thing you said 2 years ago, at a company party…will come up again and again in every employee performance review. There is no forgiveness nor do they recognize any personal growth. I know this is so because I was one of the, “liked,” ones for 8 years at tix. Yes, I was favored and I did my best to remain so as a survival tactic at tix. I loved this job like no other, I felt true purpose in providing accurate information and a small savings to those that trusted me to help them in Vegas. I will continue to look positively at my own job performance as well as my love for the public and customers. I considered the actual work a privilege to be engaged in. What I never loved was the condescending attitude of management. There is a wall, a huge wall between management and employees. And the ill will, suspicion, gossip, favoritism, all start at the top with the COO and the atmosphere created is one of, “will I have a job tomorrow,” purposefully sewing stress among managers and employees alike, looking for imbalance in environment instead of continuity. Tix management feels as if they are doing you a huge favor by employing you not that the company is lucky to have you working for them. The management reflects the decline in business as one of sub-par employee performance when this is far from the case. Vegas is on the rise in visitors, hotel occupancy, gambling and shows, yet tix performance is in decline due not to economic conditions but management living in a bubble that is immune to looking at their own policies and procedures as the key ingredient in this pie failing to bake. The traffic doesn’t want to stop at tix and I don’t blame the consumers who are becoming more aware how this company treats its employees. They hardly understand the nature of changing with the business environment when their focus is blaming personalities and control of employee’s thoughts, social media, social life instead of focusing on why revenue declines. They believe their ill-treatment of employees is justified through the good pay and benefits they provide as if they have purchased you and now retain the rights to you. The negative atmosphere is generated by the COO and is disseminated through the, “Leaders,” who are unfortunately tasked with interpreting the latest edict handed to them. This COO never visits locations or encourages connection with her employees or is even involved with being in the trenches with her troops. Often the, “Leaders,” may disagree with a policy or procedure and but are obligated to enthusiastically champion any instruction from this isolated COO. This is who they are as a company, this is how they are trained to manage. They’re not a bad company, they’re just managed that way. Any universal policies such as tardiness, sick days are a two-policy trap. There is the write up policy for those not in current favor and the, “it’s okay we got you,” policy for management. I loved my work but one can only maintain the assault of personality for so long until enough is enough.
