Reviews by job title

3 reviews
4.0
14 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Tom Ford offers an exciting and dynamic work environment with new product launches that keep things fresh and engaging. The brand attracts great clients, and the experience can be very rewarding. Colleagues are generally supportive once you build strong connections.

Cons

The culture can be quite competitive, with some colleagues being very protective of their clients. The focus on sales numbers sometimes overshadows collaboration and clear, kind communication.

4.0
24 Apr 2023

Overall good

Recommend
CEO approval
Business outlook

Pros

- 50% off Estée Lauder brands including Mac, Bobbi Brown, Tom Ford etc - Very inclusive of all back grounds and extremely welcoming to all ages/experiences. - If in a department store, can benefit from the department stores employee discount also - Nice colleagues & management are great communicators - Tom Ford is actually a nice brand, comparative to competitors - Always some commission to be made if in London. - Free gift(s) at training sessions every half annum & free gifts from the brand once in a blue moon.

Cons

- Rule number 1 of sales job, everyone from your side, top and bottom, are sales people. - Pay is below most competitors, unless you’ve been with the brand for a significant amount of time, then the pay is industry average. - The non-monetary benefits might be good but employees require more monetary incentives in a highly competitive industry to stay. - Labour turn over is higher than most & retention rate is not that low relative to other competitors. - The story telling of fragrances lack authenticity from Tom Ford himself, and seems to be more the marketing teams running the launch campaigns. - Targets are unrealistic and lack connectivity to the exogenous environments & seasonality. - The CRM system can be challenging when new launches do not align with client preferences - We have only achieved double commission for the counter hitting target once, through my entire span of being with the firm. Prior to my arrival, my colleagues infrequently saw it either.

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