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      Touchstone

      Part of Places for People

      Engaged employer

      Touchstone Reviews

      3.4

      69% would recommend to a friend

      (23 total reviews)

      Simon Barton

      100% approve of CEO

      51% positive business outlook

      Ratings by category

      4.0

      Diversity and inclusion

      3.7

      Culture and values

      3.6

      Senior management

      3.4

      Work/Life balance

      3.4

      Compensation and benefits

      3.1

      Career opportunities

      Touchstone has an employee rating of 3.4 out of 5 stars, based on 23 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Touchstone employee rating is in line with the average (within 1 standard deviation) for employers within the Real estate industry (3.8 stars).

      Reviews by job title

      23 reviews
      2.0
      7 Apr 2023

      They try but don't deliver.

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Good office location and office space. Good IT equipment. Good employee rewards eg. Vouchers. Hybrid working opportunity

      Cons

      A lot of hierarchy and favouritism. Unlikely to be promoted unless you are in a certain circle. Directors clearly doing well but staff have to fight for better salary. Too much work VS too little staff. Mainly due to staff off with stress and people always leaving. Flexible working scheme isn't flexible at all.

      avatar
      Touchstone Response
      2y
      Thank you for taking the time to review your experience and for your services during your time with Touchstone. We appreciate all feedback from former and current colleagues, so be assured that your comments will be passed onto the Leadership Team about the Flexible Working, colleague progression, workloads, etc. as they are all important points. Best wishes to you in your new role. Touchstone
      4.0
      6 Oct 2022

      Generally good but still needs to improve

      Maintenance controller
      Recommend
      CEO approval
      Business outlook

      Pros

      - Great Supportive team environment in my team - Hybrid working, with the equipment provided - Trusted as employee and not micromanaged - Given the opportunity to progress/learn - Engaged in staff well being - Treats at Christmas/Easter - Good engagement from the directors and CEO of Places for people - Roadshows twice a year to discuss the performance of Touchstone and how we are going to move the business forward - Technology is constantly evolving.

      Cons

      - A standard of training per each role is still yet to be implemented. All teams still work differently. - Salaries review requires improvement. We now have the same living wage as all other staff in Places for People, which does not compensate for our professional knowledge. Other property management companies pay much better. - No room for progression if you are part time - Difficult to progress into upper roles across teams.

      avatar
      Touchstone Response
      3y
      Thank you for your feedback about our company. We're pleased that you feel trusted to perform your role and enjoy the many benefits that we offer to our colleagues, including the Christmas/Easter treats implemented as part of our Brilliant Place to Work scheme. Your feedback about training and salary expectation have been noted and will be shared with the Leadership Team for their consideration. Thank you for sharing your opinions with us, we really do appreciate our colleague's feedback.
      1.0
      20 Feb 2025

      Avoid!

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The huge workload means you learn a lot very quickly

      Cons

      Ridiculous workload, no consideration for employees mental health, they will pile on the pressure!

      avatar
      Touchstone Response
      1y
      Hello Thank you for your feedback; it will be forwarded to the Leadership Team. Firstly, we are sorry to learn that you have left the company. Property management is a demanding industry, so it isn't for everyone. However, Management is committed to listening to our colleagues' concerns and improving processes wherever possible. We're sorry to hear that this role didn't work out for you, but we wish you the best in your new position. Kind regards Touchstone
      Viewing 1 - 3 of 23 Reviews
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      ReviewsTouchstone reviews

      Glassdoor has 24 Touchstone reviews submitted anonymously by Touchstone employees. Read employee reviews and ratings on Glassdoor to decide if Touchstone is right for you.