There are some incompetent HR staff/temp recruiters, management and team members. Majority of Reimbursement Case managers are recruited as temps (mainly blacks) and if you stay long enough, you can be hired after approximately a year (for some it is even longer). There are few whites recruited for this position and if they are, they are promoted quicker than their black counterparts. When whites are hired, they are usually hired as direct hires for higher positions/salaries which blacks may never get or ever know about. (Look around the room during the orientation lunch with the CEO and blacks announce they are temp to hire for entry level jobs while whites are direct hire for more than entry level jobs.) When the mass email goes out about promotions or new appointments/hires, most employees in the company (Reimbursement case managers, processing team and customer service reps) have no clue about these new hires/positions/promotions.
All the blacks in these lower paying positions with little growth (supervisor or manager at the most) have all been moved to one building (the slave plantations) while majority of the higher positions are at headquarters (The Big House) are predominantly white. The RCMs who are mainly black are in one building, the PEC workers (customer service) have their own building -- again predominantly black. The IT positions, upper management (mostly any predominantly non black) work at their own building. It is right there in your face for everyone with 2 eyes and a minimum of common sense to see but don't talk openly about it. Upper management and the powers that be don't speak or address it but it is talked about among staff. Yet, since major companies are jumping on the Black Lives Matter campaign, TrialCard is no different because company wide emails are routinely sent from the CEO about it. It is offensive receiving emails about Juneteenth as if blacks didn't know about it. They did. White people just learned about it and here's a clue. Blacks did not just get here when white people saw the George Floyd murder. Please fix the hiring practices so there is diversity across the company. I refuse to believe that only blacks should be recruited for majority of the RCM positions. That leads to another issue. Blacks with degrees who perform their jobs well should be able to be recruited to higher paying positions and/or promoted quickly instead of remaining at entry level positions.
Other than race, micromanagement is an issue. The job is not difficult but management's pettiness and sometimes being unprofessional makes working TC very difficult. Let's treat all team members fairly. Both supervisors and managers have discussed other employees with their staff and that is unacceptable. Yet those employees with questionable work ethics are still working there. Unfortunately, those people get promoted to team leader, supervisor or manager. You don't have to know the computer system or your program well enough and still be promoted/hired.
It is a disorganized company at times. The left hand doesn't know what the right hand is doing and vice versa. Training can be a joke. Trainers and management staff sometime train inaccurately while qualified staff workers can apply for training jobs but the race card and/or politics overrules. That is not limited to training positions but other positions as well.
Your choices may be taken away from you. You are switched from team to team or job duties at the drop of a dime with little notice if any. It can feel as if you are treated like a child. Reporting to management does little if any good and HR doesn't help. It can feel hopeless at times but TC makes the money. That can be the beginning and final factor and the employee seems last on the list or just simply not on it at all.
There is so much more but not enough space to write it all.
