4 Jun 2025
Trufla Technology Response
10moThank you for sharing your detailed reflections after your time with Trufla. We’re grateful for the contributions you made over your 3–4 years with us, especially on the demanding TruWeb implementation work. Your experience and feedback matter to us.
We’re pleased to hear that your early experience included meaningful client exposure, real-world learning, and approachable onboarding support. However, we regret that your time at Trufla ended in a way that left you feeling unrecognized and unsupported.
The issues you’ve raised—around workload distribution, communication, recognition, and the handling of exits—are taken seriously. These are areas we are actively working to address. In particular, ensuring respectful and transparent offboarding practices and implementing better resource and performance management processes have become key focus areas.
Your feedback on burnout and lack of collaboration in certain departments highlights an opportunity for us to build a more connected and balanced culture across all teams, including Implementation. We're taking steps to improve internal communication, set clearer expectations, and better support our employees in their day-to-day work and long-term careers.
We truly appreciate the years you invested at Trufla and wish you continued success ahead. Thank you again for helping us see where we can do better.