U.S. Customs and Border Protection Reviews

- From first-line supervisors to SES personnel, CBP has some of the most incompetent managers I have ever seen. Not only do many of them lack the technical skills to do the job, but they have no idea how to LEAD people. - The morale is dead and is not going to improve unless most of management is replaced with people who actually know how to motivate, inspire, and engage their employees. This will never happen since there is so much nepotism and favoritism within the agency. - Management constantly provides negative feedback and they refuse to believe that happy employees are productive employees. - The turnover rate is very high; it's a revolving door and you are just a number. - CBP/DHS is consistently ranked as the worst place to work in the Federal Government (according to OPM's annual Federal Employee Viewpoint Survey). I can tell you through personal experience that this is accurate. Note: If CBP/DHS is your first federal job, I suggest you get your career status and/or max out your promotion potential in your position... then start looking for a new job in a better agency (you can only go up).

The job can be repetitious at times as you will need seniority to get better assignments (which can take years). The agency is top heavy with management, and some of these managers know very little about the job. Favoritism is rampant and many officers are promoted based on who they know, not how much you know. There is little to no warning on forced overtime and you will likely have to stay for another shift (16 hour day total). The schedule can also disrupt your family life as some supervisors will not give you time off.