UCAS Reviews

3.9

74% would recommend to a friend

(170 total reviews)
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Jo Saxton

59% approve of CEO

58% positive business outlook

UCAS has an employee rating of 3.9 out of 5 stars, based on 170 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UCAS employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

Reviews by job title

170 reviews
1.0
15 Oct 2020
Recommend
CEO approval
Business outlook

Pros

Short contractual working day/week of 7 hours/35 hours. You get the week of Christmas as free holiday including the period between Christmas and new year. Ample free parking in the racecourse when you're in the office.

Cons

Depending on the team you're often expected to work more hours than contracted. You're often expected to give up your lunch breaks to partake in endless soul sapping meetings. Bullying is commonplace in the office and managers don't seem to want or be able to stop it. On more than one occasion a particular senior manager tried to start fights with other colleagues on social outings over minor transgressions. Due to their position and camaraderie with other senior managers nothing was ever done about it. Some managers force methods of working on developers that in the development world is often seen as a personal preference. Test Driven Development (TDD) for example. I was told - in more words - that I would be fired if I didn't follow it 100% of the time by one particularly bossy manager. When I was there senior managers spoke in a weird business abstracted language which made it impossible for non-senior managers to know what on earth they were saying. I believe it was a political control tactic. It made it impossible to get a clear answer out of them. When I was there they had about 8 development teams, all working on different parts of the same system. They ran into the same problem where the sheer number of people added a huge communication overhead to everything - effectively slowing development to a crawl. To this day I still don't understand how they took over 2 years to barely create a working system using so many teams. Some senior developers were very abrasive and hard to work with. One particular individual would often loudly exclaim how suggestions were a foul and rude term, e.g.explicit synonym for poo. When the same tactic was sent his way he would loudly yell - in an open plan office filled with people - that the critiquer should "(explicit synonym for intercourse) off" or similar. On a similar note to abrasive senior developers, most developers and architects were also very hard to work with. The culture of communication in meetings was to talk over people, not listen. In my near two years there I could count on one hand the number of times someone stopped and tried to genuinely understand what the other person was saying.

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UCAS Response
5y
Thank you for taking the time to leave a review and share your experiences of working at UCAS. While it’s great to see your positive feedback on our approach to working hours and leave, we’re concerned by some of the points you have raised around working environment. Supporting our staff and creating a collaborative, inclusive working environment is really important to us at UCAS and is reflected in our values. We’d appreciate the chance to discuss the points you raise in more detail. We hope you'll consider getting in touch by contacting careers@ucas.ac.uk.
1.0
24 Nov 2017

Worst company I've ever worked for

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Medium company, so benefits from reasonable pension arrangements.

Cons

Claims to be a tech company. Has tech years out of date. Clueless on technology and evolving digital culture. Claims to be agile but not agile at all. Highly corrupt. Management get to break all the rules and do whatever they like, in full view of employees. Because the company holds a monopoly on admissions, there is no incentive to do well, and the culture does not encourage or push employees to do well. Isolated location. Restaurant is available but food is awful quality and prices are insanely high. No proper reward or training structure. You get rewarded for making friends in high places. No way of instigating positive change. Management will claim to be listening but completely ignore anything that might improve life for staff or customers. Highest paid person's opinion is the only thing that matters. Massive staff turnover because people quickly realise they're not valued or able to progress. Leads to hurried recruitment by HR team who don't care, so constantly working with new people who are yet to find their feet.

1.0
17 Aug 2016

A very disappointing place to work

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

A car park, onsite restaurant, some friendly and helpful colleagues

Cons

The overall culture, the management - especially the executive and CEO, the lack of trust in employees, the blame culture, the lack of identity of brand and who UCAS is and on top of these things, they don't value staff at all. An organisation that lacks inspiration and a clear business plan - is it a charity, is it there for students, is it there to do as the government say?? Who knows. It's trying to be too many things which simply doesn't work.

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UCAS Response
9y
Thanks so much for taking the time to write your review and we’re sorry to hear that your experience of working at UCAS doesn’t match the experience that we’re trying to build here. We’ve set ourselves some ambitious goals as far as working at UCAS goes and whilst none are out of our reach, it’s helpful to know where we need to do some more work. Hopefully the improvements we’ve made to our absence processes recently goes someway to addressing your concerns. We really value all feedback and your comments will be taken on-board. We notice your review says that you are still a UCAS employee and so we’d encourage you to reach out to your HR Business Partner or another member of Organisation Development if you’d like to discuss your feedback personally. Many thanks again.
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Glassdoor has 182 UCAS reviews submitted anonymously by UCAS employees. Read employee reviews and ratings on Glassdoor to decide if UCAS is right for you.