Ultimate Creative Communications Reviews

Hello, Firstly, we’d like to thank you for taking the time to write a review on your short time at the company. We listen to all feedback, and since 2021 we have made this a priority and have invested a lot of time asking the team what significant changes they would like to see made within the business and in the way that we work together as a team. With this in mind, and having read through some of the examples that you have included, it is clear that you left the company a long time ago and so we’re sorry that you only felt it appropriate to bring these matters to our attention now after such a long time. One such example, which you have referred to, is our approach to flexible working hours, and the team holiday allowance, both of which, amongst many other things, have been completely reviewed and we have now made enhancements in both these areas following a full comparison of other companies benefit packages within our sector to ensure we are competitive. We are very sorry that you have not been with the company to see these changes. We really do feel it is important to state at this point that we are fully aware of a very small number of disgruntled ex-employees who have taken it upon themselves to repeatedly write these negative reviews. This is exemplified in the number of repetitions of matters that were, at their time of employment, confirmed to us by the specific employees to have been resolved to their satisfaction. We are very happy to be open about these situations and the specific actions taken, where appropriate, to provide a balanced view of the facts. We stand firm that we remain open and welcoming of feedback, and actively continue to encourage it from our growing number of existing team members. It is their feelings and ideas that are helping to drive us forward, and we are passionate about continuing on a progressive path and not dwelling on these minor events that may or may not have happened a number of years ago. As we believe this to be a totally disingenuous review, we have, and continue, to invite you to contact a member of our team directly, however to date, no such efforts have been made. We can only therefore consider each matter as resolved, and these repetitive reviews to now be an unnecessary slur and classed as historic occurrences of a now very progressive and fast moving company. Should you wish to discuss this or any of the points raised to an impartial ear, we continue to welcome you to contact me on Claire.Owen@ultimate-uk.com.

Hello, Thank you very much for taking the time to provide your feedback. You have raised some serious points, all of which we take extremely seriously. Over the last 12 months, we have undertaken a significant period of transformation as a company, a key part of which is working with the team to gain their input, on their thoughts and ideas on what they feel is working well and what areas can be improved upon. We pride ourselves on our team retention and engagement scores, of which we review regularly. An example of which is within the recent listening groups that we have conducted, from which every piece of feedback has been acted upon in line with the suggestions of the team. This has by no means been to make management’s lives easier, and we are sorry that you feel that may be the case, as we are very much putting our team members at the centre of everything that we do and allowing them to steer the course of change. We acknowledge that we have lost valued team members along the way, which we feel is a natural course over the last couple of years, but we have also grown considerably and welcomed some previous team members back to the team. Our average length of service is over 4 years with some of the team having been with us for over 10 years! With the whole team that is with us today we have crafted new company values that we all work and live by, and the feedback received from the team on these has been unanimously positive. We’re sorry that you are no longer with us to see the changes and the positive impact that our work is having. We wish you the very best in your future career, and if you have any further feedback on any of the key points that you have raised then we very much welcome you to get in touch, claire.owen@ultimate-uk.com.