Upgrade Reviews

4.0

75% would recommend to a friend

(431 total reviews)
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Renaud Laplanche

87% approve of CEO

76% positive business outlook

Upgrade has an employee rating of 4.0 out of 5 stars, based on 431 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upgrade employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

431 reviews
5.0
22 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Upgrade is a company that provides great benefits and will allow you to grow in your career.

Cons

No cons as they provide the tools to improve and I am happy with my benefits.

1.0
23 Dec 2020
Recommend
CEO approval
Business outlook

Pros

- Snacks, all the unhealthy Costco snacks you can eat! Managers are encouraged to bring employees snacks so they never have to leave their seats.

Cons

Whenever I bring up my concerns to management I get the same generic answer about this being a "startup culture" or "growing pains" or "scaling problems" There are many startup companies that hire and retain experienced employees all while promoting a healthy workplace. No one will admit that finding and keeping experienced employees is the main problem at Upgrade. Leadership is awful at best and turnover rates are much much higher than average. - CEO has a history of defrauding investors. Read about it here - https://www.sec.gov/news/press-release/2018-223 - Harassment is allowed and a great tool to meet our unrealistic numbers. Shaming, blaming and singling out employees from their team are all allowed. This is the very definition of a hostel workplace. - Over the years leadership keeps getting younger and less experienced as the company grows. This is a good indicator of how messed up things have become at Upgrade. People with experience won't stay long, or will avoid this company altogether, leaving the young and ignorant to lead the way.

1.0
2 Oct 2018
Recommend
CEO approval
Business outlook

Pros

Free snacks & health benefits

Cons

This place is horrible and not somewhere to start a career, but only to receive a paycheck. There’s so much to say but all I can say is all the negative reviews on here about unrealistic goals, poor and inexperienced management and people being fired/quitting because of it, is true. All of the positive reviews are obviously written by management. It’s obvious, each negative review is followed by a positive one almost instantly. Quitting this place was the best decision I’ve made. I don’t even like to mention I ever worked here, it’s a shame the way they treat their employees. I don’t see this business being open longer than a year from today. Do yourself a favor and DONT work here, don’t let the perks drag you in. You can do better.

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Upgrade Response
7y
Thank you for sharing your feedback with us. We’re disappointed to hear that your experience didn’t align with your personal interests. We wish you the best moving forward and thank you for your time with us.
Viewing 1 - 3 of 431 Reviews

Glassdoor has 457 Upgrade reviews submitted anonymously by Upgrade employees. Read employee reviews and ratings on Glassdoor to decide if Upgrade is right for you.