VIDA Select Reviews

Thank you for sharing your perspective about your time at VIDA. We believe in fostering a transparent work environment and appreciate the opportunity to provide clarification, as there are some specific points we feel the need to address. Regarding the working hours, our matchmakers have two flexible shifts per day, with ample time in between. There’s no requirement for anyone to be “on call”. Every team member is compensated for any and all time they log, so we don’t understand how it’s possible someone could dedicate “their whole day to the company” but only be paid for “a few hours of work.” Unless time is not being logged properly, there is no way this could happen. Matchmakers are entrusted with meaningful tasks, not minute-long assignments. We use CRM and tech tools to facilitate their work, so there are shorter administrative-type tasks. However, most of the time should be dedicated to client communications, client onboarding, team management, strategy, etc. We expect our matchmakers to spend more than 2 minutes on their client emails, as effective and prompt communication with clients is a primary responsibility of theirs. In fact, for “tricky” emails, we have an entire Customer Success Team to support matchmakers as they navigate these scenarios. We are a company that provides a deeply personal service to clients, and it requires a lot of excellent people to perform that service seamlessly. This reviewer is not accurately representing what we charge our clients and what we pay our team, not to mention failing to factor in overhead and any of the other myriad costs associated with running the company. The hourly amount quoted for our team in the Philippines is completely inaccurate, as is the statement that our CEO owns a private helicopter - he does not. As a fairly small and close-knit company, we are confident we know who wrote this review. Unfortunately, this former team member had a negative communication style, to the point where multiple colleagues across various teams expressed challenges in collaborating with them. Our company is 100% remote, so effective, respectful, and consistent communication is fundamental to success in any role within our organization. While we won’t go into the details here, this was another area where basic standards were not met. Ultimately, this led to the decision to part ways with this team member. We are committed to creating a positive and growth-oriented environment for our team. There is a clear support structure in place for all team members, including free sessions with a certified life coach. If someone begins to feel overwhelmed or burned out, we expect that they address it with the various leaders who are ready to support them, and/or make use of the various anonymous feedback channels we have in place. Every piece of feedback offers an opportunity for reflection and improvement, and we thank you for the time you took to provide yours. We wish you the best in your future endeavors and thank you for your time with VIDA.