Viking Reviews

Thank-you for taking the time to provide such a comprehensive review. We continue to benchmark what we offer to our employees against industry and local standards in the areas/ countries where we operate (every year across Europe including the UKIE region). This involves reviewing salaries, each element of our full benefits package and hybrid and flexible working opportunities we offer or could offer in the future. As you may have been aware, during the week of your review, we launched a new leadership development programme for our current and future leaders. We will also be re-launching some of our talent development activities this year (2024). Watch this space! While we are an Investors In People silver accredited organisation as voted for by our colleagues, we can't always get it right for everyone. We would welcome your direct feedback, so please feel free to contact me or a member of our HR team in Leicester to share your own experience and insights. Alternatively, please speak to your local Works Council Representative to submit any further feedback you have for the management anonymously if you would prefer.

Thanks for your review. 2021 was a time of change for our organisation and a lot has changed in the last couple of years. We have expanded our customer service offering in the UK, moved our colleagues in the north to new offices, and no longer use third parties for our customer service provision. As a result there are great development opportunities within our customer service environment and our customers are showing a greater level of satisfaction through interacting with our direct employees in the first instance.