WNS Reviews | Glassdoor.co.uk

WNS Reviews

Updated 14 January 2019
1,497 reviews

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3.4
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WNS CEO Keshav Murugesh
Keshav Murugesh
746 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance is not that great" (in 27 reviews)

  • "Low salary package and no job security" (in 44 reviews)

More Pros and Cons

  1. Helpful (14)

    "Nice Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at WNS full-time

    Pros

    Since day one the training is really good, nice environment, there are career opportunities, company will care about the employees when they are traveling.

    Cons

    Life Balance might be affected due to work load, traveling can be an issue if you have family or responsibilities. Culture can be affected when employees are not ready for other countries.

    Advice to Management

    I would only say to care about life balance when the employees don't have this balance, will impact directly the performance.


  2. "Shambles"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Motor Claims Handler in Glasgow, Scotland
    Former Employee - Motor Claims Handler in Glasgow, Scotland
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at WNS full-time (Less than a year)

    Pros

    The best colleagues. Everyone is absoluitely brilliant but ultimately let down by the company itself.

    Cons

    Aging equipment, lack of any real organisation, large turnover in staff regularly. Money is absolutely terrible. A bonus structure in place where you AND YOUR TEAM need to win the olympics to actually get some bonus.

    Advice to Management

    Full scale overhaul of standards and culture.

  3. "associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WNS full-time

    Pros

    nothing positive about the company

    Cons

    worst company to work with

    Advice to Management

    buck up there is world beyond wns


  4. Helpful (3)

    "Stay away - deceiving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Stockport, England
    Former Employee - Customer Service Advisor in Stockport, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at WNS part-time (Less than a year)

    Pros

    Working here you do gain the experience of back office and front office work however, always remember that the grounds of the business running is businesss process management. Now, try to understand that if they are the business where all business go to outsource their business processes to create a greater gain. Surely, this would mean that there is stress placed on their employees to hit targets. Remember that a business dealing with business processes must be on top form as the amount of pressure applied from businesses will get frustrating and they (management) seem to take it out on the new comers. My team leader who hired me said she had worked there’s 11+ years however WNS Legal Assistance has only been running for 2 years and WNS Global opened in 1996. She actually worked for WNS Global not Legal Assistance.

    Cons

    Training, professionalism, staff incentives, poor management - honestly, it’s a business for uni students to join for 6 months and leave, longest worker there wasn’t my TL and the shortest was me and inbetween everyone hadn’t been there longer than 1 year.

    Advice to Management

    Change your management and treat your staff better. How can you dismiss someone without giving notice? Your own management was telling me how an ex employee called Sadia who hadn’t worked there and left crying after 4/5 months because of poor management... I should have planned Tom leave the moment I was told be caught because for someone to cry over office management must mean poor management but I would’ve expected something like this from a retail company. Anything I have mentioned here is based purely on my experience and how I felt and believed to be treated.


  5. "Business Process Outsourcing Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WNS full-time

    Pros

    Developing Company in Dalian, China

    Cons

    Thriving with cost advantage oriented

    Advice to Management

    Efficiency


  6. "Working with WNS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WNS full-time

    Pros

    Good work life balance
    Not stressful

    Cons

    Unfriendly HR policies
    Poor work and management
    Lazy and laid back environment
    Not a place for ambitious people


  7. Helpful (7)

    "Rough to work for. Would not recommend to worst enemy."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Handler in Ipswich, England
    Former Employee - Claims Handler in Ipswich, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Honestly none. I don't think the "long term" staff (6 month+) have had many other jobs to compare this to.

    Cons

    Victorian working environment. Possessions are to be placed in a locker at the beginning of the day. HR will notify your manager if you log into your computer even one minute late. No talking. No fun. Boring work. No progression.

    Advice to Management

    Treat your staff kindly, they will respond. This organisation is all stick and not even a sniff of carrot.

  8. "Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ipswich, England
    Former Employee - Anonymous Employee in Ipswich, England
    Doesn't Recommend
    No opinion of CEO

    Pros

    The people (excluding management).
    Progression - if your face fits.

    Cons

    Mannagement was cold, hostile, and inhumane.
    Poor systems and sloppy approach to business change.

    Advice to Management

    Treat employees like humans.


  9. "Faced paced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DMU Team Senior in Ipswich, England
    Current Employee - DMU Team Senior in Ipswich, England
    Recommends
    Positive Outlook

    I have been working at WNS full-time (More than 5 years)

    Pros

    Great to gain experience
    Some lovely people
    Opportunity for pay progression
    Great if you love to be kept busy

    Cons

    High pressured
    Not much opportunity for progression


  10. Helpful (1)

    "Your agent should warn you about this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Suffolk in Ipswich, England
    Former Employee - Suffolk in Ipswich, England

    I worked at WNS full-time

    Pros

    The immediate line manager and my colleagues were great people

    Cons

    The ultimate CEO was a bully. He has got a terrible reputation locally, to the extent that people asked you if you survived working at WNS

    Advice to Management

    Retire. Take the money, be happy for God's sake. No need to throw your weight around like you do.