WNS Reviews | Glassdoor.co.uk

WNS Reviews

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Found 1586 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
65%
Recommend to a Friend
84%
Approve of CEO
WNS CEO Keshav Murugesh
Keshav Murugesh
790 Ratings
Pros
Cons
More Pros and Cons
  1. Helpful (16)

    "Nice Company"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at WNS full-time

    Pros

    Since day one the training is really good, nice environment, there are career opportunities, company will care about the employees when they are traveling.

    Cons

    Life Balance might be affected due to work load, traveling can be an issue if you have family or responsibilities. Culture can be affected when employees are not ready for other countries.

    Advice to Management

    I would only say to care about life balance when the employees don't have this balance, will impact directly the performance.

  2. "Analyst"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at WNS full-time

    Pros

    Very flexible and work friendly environment.

    Cons

    I really don't think of any.

  3. "Lack of Strategic management"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at WNS full-time

    Pros

    Colleagues at the time Onsite parking Social events

    Cons

    Lack of strategic planning and management from new and inexperienced CEO Poor communication - rude at times Embarrassing Sales tactics

    Advice to Management

    Manage and listen

  4. "Good to work and grow"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WNS full-time

    Pros

    1. Work life balance it great

    Cons

    1. Things changes process to process

  5. "Shambles"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Motor Claims Handler in Glasgow, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WNS full-time for more than a year

    Pros

    The best colleagues. Everyone is absoluitely brilliant but ultimately let down by the company itself.

    Cons

    Aging equipment, lack of any real organisation, large turnover in staff regularly. Money is absolutely terrible. A bonus structure in place where you AND YOUR TEAM need to win the olympics to actually get some bonus.

    Advice to Management

    Full scale overhaul of standards and culture.

  6. "associate"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at WNS full-time

      Pros

      nothing positive about the company

      Cons

      worst company to work with

      Advice to Management

      buck up there is world beyond wns

    • Helpful (3)

      "Stay away - deceiving"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Advisor in Stockport, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at WNS part-time for more than a year

      Pros

      Working here you do gain the experience of back office and front office work however, always remember that the grounds of the business running is businesss process management. Now, try to understand that if they are the business where all business go to outsource their business processes to create a greater gain. Surely, this would mean that there is stress placed on their employees to hit targets. Remember that a business...

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      Cons

      Training, professionalism, staff incentives, poor management - honestly, it’s a business for uni students to join for 6 months and leave, longest worker there wasn’t my TL and the shortest was me and inbetween everyone hadn’t been there longer than 1 year.

      Advice to Management

      Change your management and treat your staff better. How can you dismiss someone without giving notice? Your own management was telling me how an ex employee called Sadia who hadn’t worked there and left crying after 4/5 months because of poor management... I should have planned Tom leave the moment I was told be caught because for someone to cry over office management must mean poor management but I would’ve expected...

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    • "Business Process Outsourcing Company"

      StarStarStarStarStar
        Current Employee - Anonymous Employee 

        I have been working at WNS full-time

        Pros

        Developing Company in Dalian, China

        Cons

        Thriving with cost advantage oriented

        Advice to Management

        Efficiency

      • "Working with WNS"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee 

        I worked at WNS full-time

        Pros

        Good work life balance Not stressful

        Cons

        Unfriendly HR policies Poor work and management Lazy and laid back environment Not a place for ambitious people

      • Helpful (7)

        "Rough to work for. Would not recommend to worst enemy."

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Claims Handler in Ipswich, England
        Doesn't Recommend
        Negative Outlook
        No Opinion of CEO

        I worked at WNS

        Pros

        Honestly none. I don't think the "long term" staff (6 month+) have had many other jobs to compare this to.

        Cons

        Victorian working environment. Possessions are to be placed in a locker at the beginning of the day. HR will notify your manager if you log into your computer even one minute late. No talking. No fun. Boring work. No progression.

        Advice to Management

        Treat your staff kindly, they will respond. This organisation is all stick and not even a sniff of carrot.

      Found 1586 reviews