26 Nov 2023
Winglish Reviews
2.0
23% would recommend to a friend
Lee, Meong Sin
20% approve of CEO
18% positive business outlook
Reviews by job title
13 reviews
1.0
5 May 2016
Recommend
CEO approval
Business outlook
Pros
The people in the US office are some of the nicest people to ever work with.
Cons
not getting paid at all or on time no accountability or responsibility on behalf of Korean Management micromanaging to the nth degree constantly changing pay scales constantly changing rules nasty horrible people in head office will make you feel like youre a deadhead pay scale is obscene (nine dollars an hour) no benefits no career advancement crazy hours
1.0
25 Jan 2016
Recommend
CEO approval
Business outlook
Pros
1) You get to talk to people on the other side of the planet. 2) You bond with coworkers over poor treatment by company. 3) You get unpaid Korean and American holidays, but only so that it fits with Korean time. 4) The pay is decent if you don't lose incentives or get deducted for anything. 5) The training is easy, if long. 6) You can read or talk in the hallway during your downtime (usually about 10 minutes away from the computer every 2 hours). 7) There's a snack machine in the building.
Cons
1) Pay is on an incentive/deduction basis, ranging from $9-$11 per hour, but you get deductions for things such as being ten seconds under or over call time. 2) You must clock in to be counted present, and if you're are even one minute (precisely 60 seconds) late, your pay will drop to $9 an hour and you will lose added incentives. 3) Pay is often late by several days, and has even been late by a week and a half. 4) Checks have frequently bounced. 5) People are constantly hired and quitting or fired as it is a high stress environment, and concern for employees is not typically displayed. 6) Communication between employees and upper management is weak; you may or may not hear back from anyone, and you will likely get a negative response to any concerns or requests for time off. 7) If a relative dies, you must provide a death certificate or proof of that death for the company to not drop your pay (or not pay you- which has happened before) and issue a warning or fire you (which has happened to a few employees). 8) If you are sick, you cannot just take time off - you will likely be administered a warning or fired (which has happened to several people). 9) The class schedules are jam-packed unless it's a holiday. This means you'll be sitting at a computer, making calls no shorter than 9 minutes and 50 seconds back-to-back about 20-24 times in a row while attempting to lead a class, take notes on client pronunciation and grammar, and check client homework. 10) The headsets used to make calls to clients are cheap and difficult to hear out of. 11) The cubicles are very small, and sometimes shared between morning and evening shift workers - cleanliness can sometimes be lacking.
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