Does XpresSpa pay their employees well?

According to anonymously submitted Glassdoor reviews, XpresSpa employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at XpresSpa. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at XpresSpa?

35% of XpresSpa employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated XpresSpa 2.7 out of 5 for work life balance, 2.2 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at XpresSpa?

Licensed Massage Therapist (28) , Massage Therapist (17) , SPA Manager (9) , Cosmetologist (7) , SPA Coordinator (7) , Manager (6) , Concierge (5) , SPA Concierge (5) , Nail Technician (4) , Assistant Manager (3) , Guest Service Coordinator (3) , Licensed Cosmetologist (3) , Management (3) , Area Manager (2) , Associate Manager (2)

What are the pros of working at XpresSpa according to real employee reviews?

"It’s only good bc the money is Good." ((in 10 reviews)); "Nice people treated staff nicely" ((in 9 reviews)); "Lots of over time, great coworkers, medical and dental benefits, free massages" ((in 9 reviews)); "don't need to bring in your own clientele, friendly coworkers, unique airport environment, full service spa." ((in 4 reviews)); "Great atmosphere" ((in 3 reviews))

What are the cons of working at XpresSpa according to real employee reviews?

"Management is poor." ((in 24 reviews)); "Management is unorganized lazy and upper management aka Corporate does not back up their employees." ((in 14 reviews)); "I had 3 managers and worked there 6 months." ((in 9 reviews)); "The CEO is absolutely awful and the owners of the company back him 100% which is crazy to me." ((in 5 reviews)); "Long Hours, Airport Food, Cost of Lunch" ((in 5 reviews))

What are employees saying about XpresSpa redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about XpresSpa redundancy and their outlook for job security at XpresSpa in 2026.

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XpresSpa

XpresSpa Reviews

2.7

35% would recommend to a friend

(210 total reviews)

DOUG SATZMAN

39% approve of CEO

25% positive business outlook

Ratings by category

3.0

Diversity and inclusion

3.0

Compensation and benefits

2.8

Career opportunities

2.7

Work/Life balance

2.4

Senior management

2.2

Culture and values

XpresSpa has an employee rating of 2.7 out of 5 stars, based on 210 company reviews on Glassdoor which indicates that most employees have an average working experience there. The XpresSpa employee rating is 25% below average for employers within the Personal consumer services industry (3.6 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

210 reviews

4.0

28 Jan 2026

Goods and bads

Guest coordinator

Recommend

CEO approval

Business outlook

Pros

Full time is only 32 hours Ok for me , but not really.

Cons

Lots of cleaning, they don’t have professional cleaners, that’s our job too. Didn’t know that when I was hired.

2.0

17 Dec 2025

it was decent at one point

Licensed massage therapist

Recommend

CEO approval

Business outlook

Pros

management or lack of there of, no incentives to retain staff, complicated parking and getting into the airport

Cons

Poor management. No incentives to retain staff or acquire any new skills such as CEUs etc.

1.0

2 Nov 2025

The grass isn't always greener

Licensed massage therapist

Recommend

CEO approval

Business outlook

Pros

downtime - Got my steps in 10000 more if I miss the bus or if its full. - marketing. Talked to alot of people - was able to listen to my audio books. - perfected my selective hearing - 8am meetings on mind blowing techniques on becoming the best therapist/sales - trauma-bonding with other therapist - Dont have to do laundry - simple work

Cons

lots of standing around, not allowed to sit - micromanagement - cameras - airport traffic - checking to have correct amount of payment -dust everywhere everyday -laundry smells, especially if they forget to pick it up. - constantly running out of supplies. Towels, lotion, face cradle, etc - no benefits. No dental - difficult to request time off, you have to find a replacement - under loud speaker - No HR - Told to smile more - no opportunities to move up - no reimbursement for any kind of CE, renewals or meetings on your days off - family emergencies are asked to be proven with death certificate or hospital admission papers - Belittling comments Etc

Viewing 1 - 3 of 210 Reviews

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