Lot of fake 4* and 5* reviews here to inflate positive reviews. You should always talk to a mix of former and current employees before making a decision.
Unless you personally know them, most current employees will say there's nothing wrong with ZopSmart.
Management is not focused at all, no planning and vision. Salary hikes are very bad for existing employees.
No 1-on-1 meetings with Managers as there are only 5 or 6 managers for 400 - 450 employees. Unless the client complains about you, you have only one or two 1-1 meetings (appraisal meetings) with manager in a year.
Managers don't take ownership of employee's growth (compensation, career progression), yet they ask employees to own the company's growth and force employees to work on both client and internal projects (without client's knowledge so you have to be accountable and finish client's work for the day outside working hours)
To be fair, the managers can't own employee's growth even if they want to, as there are too many employees that report to each manager.
The org structure is poorly designed, and it reflects the poor execution of the leaders while scaling the company.
People are forced to come to office citing freshers training can only happen in office. Management plays mind games and politics like saying "Employees are not required to come to office" in all hands meet yet they also say "people seem to have more career growth when they come to office" and some managers will force their teams to come to office unofficially citing some stupid reason even though in the All hands call, they say work from office is not mandatory.
No additional pay for additional work.
No work life balance. Inexperienced Senior & Lead engineers. Too many freshers are hired every year but no proper training given to them due to which the peer quality is very low here.
Unusual working hours as client is US based.
Most of the days, employees have to work late and have late meetings with the client, yet, again in mornings ZopSmart schedules interviews. So working hours tend to extend a lot. For most people, working hours are - 11:00 AM to 9 PM most days and on Some days 9:30 AM to 9 PM due to interviews.
Attrition is very high.
Every month, at least one team member leaves, and across the company, everyday someone or other leaves. Instead of fixing attrition, some managers force employees to take more and more interviews and some times, even on weekends but no comp-off or additional pay is given to employees for working on weekends.
Employees have to join multiple Standup (Internal and Client) in a day, fill multiple trackers/time sheets. Some people working on Client projects full-time are also forced to work on ZopSmart internal projects (Without client's knowledge) and forced to contribute to hiring everyday (again without client's knowledge). This puts the employee in an awkward position as during the client stand-up, the employee can't tell client that they contributed to Hiring for ZopSmart or ZopSmart internal projects as we are being billed to the client as a full-time contractor.
Hiring unless incentivised, is voluntary work.
When employee says they are busy or unavailable to take an interview during the slot requested by the candidate, hiring managers tag people in a public group asking them to take the interviews in that specified slot as requested by the HR/candidate.
HR department only exists for salary and medical insurance related work. They are not easily reachable for giving feedback on the work culture.
Only join here if you're desperate for a job or if you don't have any other option and just want a job to learn via work. Employees only get hike when they join, after that, hikes are very low and no bonus or incentive for additional work and for taking many interviews.
