Does Zoro pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoro employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Zoro. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Zoro?

47% of Zoro employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoro 3.4 out of 5 for work life balance, 3.0 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Zoro?

Customer Service Representative (20) , Customer Service Associate (8) , Software Engineer (8) , CSA - Customer Service Associate (6) , Customer Service (3) , Intern (3) , Manager (3) , Senior Manager (3) , Customer Service Agent (2) , Customer Service Specialist (2) , Director (2)

What are the pros of working at Zoro according to real employee reviews?

"Great Flexibility and Benefits." ((in 20 reviews)); "some really great people there" ((in 15 reviews)); "life balance, great culture" ((in 13 reviews)); "Good pay" ((in 7 reviews)); "Generous Grainger benefits that include heavy discounts at other companies." ((in 6 reviews))

What are the cons of working at Zoro according to real employee reviews?

"Upper management has absolutely no idea how to run customer service, they genuinely just snap their fingers and decide that this is how it will be." ((in 7 reviews)); "Too many managers, nonsense requirements, and they'll blame you." ((in 6 reviews)); "Disingenuous leadership" ((in 4 reviews)); "Not being allowed in the office brings communication difficulties between you and your supervisor, supervisors can play favoritism and concerns were hardly addressed or would have to reach out multiple times to finally get a response from management." ((in 3 reviews))

What are employees saying about Zoro redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoro redundancy and their outlook for job security at Zoro in 2026.

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Zoro

Zoro Reviews

3.1

47% would recommend to a friend

(163 total reviews)

Sandy Mattinson

33% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (163 reviews)

Ratings by demographic groups

Ethnic group

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Disability

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Zoro has an employee rating of 3.1 out of 5 stars, based on 163 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoro employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

163 reviews

3.0

3 Dec 2025

Data Analyst

Data analyst

Recommend

CEO approval

Business outlook

Pros

great people good mix of projects

Cons

Not a competitive salary – compensation is below industry standards.

5.0

10 Oct 2025

Best place to work

Sales associate

Recommend

CEO approval

Business outlook

Pros

lovely staff and amazing place to work

Cons

no cons I love it

5.0

8 Nov 2020

Working lifestyle

Customer service

Recommend

CEO approval

Business outlook

Pros

No improvement for new oppressive

Cons

Daily Hard work from managers

Viewing 1 - 3 of 163 Reviews

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Jobs at Zoro

Customer Service Associate

Customer Content Strategy Manager

Sr Manager, Marketing Analytics

Chicago, IL

US$127K - US$212K /yr

(Employer provided)

View job

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