1.0
21 Aug 2014
Recommend
CEO approval
Business outlook
Pros
They have cool products for sale.
Cons
Working customer service by yourself by emails- hundreds daily with the expectation of answering live web chat and phones as well. The quality of "customer service" is so poor due to lack of staffing. Copy and paste of pre-written responses that don't answer the question is not customer service. Poor management. A new hire left for lunch and never returned. Weeks later when her replacement was hired, the manager thought it would be a good laugh with the new employee. The day I gave my resignation notice, the manager told me, the owner told him, to tell me just not to come back. Unprofessionalism - to the max.
