Does iCall Services pay their employees well?

According to anonymously submitted Glassdoor reviews, iCall Services employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at iCall Services. This rating has decreased by 13% over the last 12 months.

How satisfied are employees working at iCall Services?

49% of iCall Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated iCall Services 3.0 out of 5 for work life balance, 2.8 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at iCall Services?

Customer Service Representative (8) , Customer Service Representative (CSR) (4) , Call Center Agent (3) , Call Center Representative (2)

What are the pros of working at iCall Services according to real employee reviews?

"And the people are great." ((in 4 reviews)); "The shared department provides a good opportunity to gain/strengthen your customer service skills by working with a variety of businesses and customers simultaneously." ((in 2 reviews))

What are the cons of working at iCall Services according to real employee reviews?

"pay is low for your most peoples background and experience" ((in 3 reviews)); "No benefits, No set hours, Minimal breaks, Usually no lunch break even at full" ((in 3 reviews)); "Got one day actual training on phones, then thrown on to take calls." ((in 2 reviews))

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iCall Services

iCall Services Reviews

2.9

49% would recommend to a friend

(41 total reviews)

Jeff Ostapa

78% approve of CEO

52% positive business outlook

Ratings by category

3.0

Work/Life balance

2.9

Diversity and inclusion

2.8

Culture and values

2.8

Career opportunities

2.6

Senior management

2.5

Compensation and benefits

iCall Services has an employee rating of 2.9 out of 5 stars, based on 41 company reviews on Glassdoor which indicates that most employees have an average working experience there. The iCall Services employee rating is 24% below average for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

41 reviews

1.0

3 Nov 2025

meh

Customer service representative

Recommend

CEO approval

Business outlook

Pros

None Nada n/a nope not

Cons

Pay is low, they shame people in DEPARTMENT EMAILS instead of 1x1 feedback, and are nowhere to be found if leadership support is necessary While on phones.

1.0

23 Apr 2025

Avoid this company

Customer service representative

Recommend

CEO approval

Business outlook

Pros

There are no pros working here

Cons

Poor management, awful pay, no room for growth and disgusting facility

4.0

4 Nov 2024

Great Experience

Insurance agent

Recommend

CEO approval

Business outlook

Pros

Less work pressure and well behaviour of the team

Cons

Only 1 weekoff per week

Viewing 1 - 3 of 41 Reviews

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Jobs at iCall Services

Customer Service Representative - Remote - Must Live in Indiana

Inside Sales and Service Representative