3 Oct 2023
utiliVisor Response
2yThank you for taking the time to bring your concerns to our attention. We are very sorry to hear you were unhappy during your time at utiliVisor.
utiliVisor prides itself on the service we provide our customers, which requires that the invoices we prepare for them are consistent and accurate. The work our billing analysts do is challenging and requires math skills that not everyone gets in their formal education. You participated in a new training program based on the challenges our long-time billers personally experienced when they were new to the job. Our goal is to have every member of our team feel confident in their ability to work independently as well as with their team to ensure clients can trust the billing packages we prepare for them. We are incredibly proud of the knowledge and skill set of every one of our employees, who go above and beyond every day. If you have insights into how the training program can be improved, please reach out. We wish you the best in your new position.