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The Medial PA role is considered as an admin role but I strongly argue that is much more than that and would encourage you to consider your Medical PA as the owner of customer service where the customer is your patient. Many people in the medical industry now talk about the patient experience and the service your Medical PA delivers is a significant and important part of your patients experience that impacts on your reputation as a doctor. Your medical PA acts as an ambassador for your practice. When a patient has decided to book an appointment to see you, they have their first human interaction with your practice, and they will most likely email or call your practice to make their initial enquiry. It is at this point of the first interaction that your Medical PA will start to build their relationship with your patient, and this is incredibly important. For every interaction you have with a patient, either during a consultation or planned surgery, your medical secretary may have more than 6 interactions interactions by phone and by email.
Designated’s mission is to create a world where we support each others success, both our clients and our own. We have built an incredible team which supports our clients, delivering the highest quality experience. Whilst we are virtual in nature, we are very social, support one another and have great team spirit.
It is really important to us that both our clients and our team understand we are here to support them. Many of our team are self-employed and so our Accountancy team are happy to share their guide on how to complete a self-assessment tax return. Let’s talk taxes.
As the expression goes “First impressions count” and once made, it takes a long time to change. Experts say it takes between five and fifteen seconds for someone to form a first impression about a person. Our HR team share their tips on writing a great job description..hopefully we live up to these tips ourselves!!
We are looking forward to our Christmas Party face to face at the great Archer Street bar in Soho!
Keeping our team and our clients up to date with social media trends.
Here at Designated, we like to support our team with new skills but also our clients. One of our HR Managers shares her insights into the interview process
We did it! The Designated Group team raised over £1,500 for the Guide Dogs for the Blind by walking a shocking 28km in one day along the Thames Path with Ultra Challenge. We are so proud of our team!
What is IR35 and what does it mean for you?
We LOVE home working, but who knew it would have an impact on sustainability?
