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Beautiful morning as we ran like the wind in this year’s Hull 10k to fundraise for our KCOM Charities of the year. Love that the sun came out 😎 and Hull was buzzing in the atmosphere of it all. Best thing as always is the fun and support we have together as a KCOM team.
Our KCOM staff are excited to watch tonight's England vs Denmark Euros match ⚽️ Yesterday we asked our staff about their score predictions, what are yours? hashtag#ThreeLions hashtag#Euros hashtag#KCOM
One of Hull’s famous cream phone boxes has been given an extra dash of colour thanks to imaginative youngsters from schools supported by Hull and East Yorkshire Children’s University. Children from the charity, which aims to give young people from the region new opportunities to learn and thrive, have created dozens of pieces of art celebrating Hull’s heroes which now adorn KCOM’s classic cream K6 phone box in Hull City Centre. Portraits of Hull legends such as William Wilberforce, Clive Sullivan and Amy Johnson, Bee Lady Jean Bishop can now be seen in the kiosk, at the top of Alfred Gelder Street, which has also been dressed in the Hull and East Yorkshire Children’s University colours. The design has been launched to celebrate KCOM becoming a gold partner with the charity, further strengthening ties between the two local institutions. The children’s university regularly holds sessions in KCOM’s Carr Lane Learning Zone before the youngsters head out into town to discover more about Hull’s history and most famous sons and daughters. As KCOM celebrates its 120th birthday in 2024, Hull and East Yorkshire Children’s University has been chosen as one of the telecom company’s charities of the year.
The power of KCOM’s full fibre network is the star of a new campaign set to hit cinema screens across the region. The Hull-based broadband provider has today launched its new brand campaign, featuring the tagline “The Power is all yours”, which will highlight the benefits of its top tech full fibre network. The new ad campaign, which will be shown at local cinemas as well as on TV, revolves around a normal, everyday, Hull family as they get the best out of gaming, streaming and staying safe online. Marketing manager Suzanne Harvey, said: “Our new brand campaign ‘The Power is all yours’ really brings to life KCOM’s key strengths, focusing on our unique, resilient and reliable full fibre broadband network.
Everyone from youngsters needing school uniform to pensioners seeking new online opportunities will benefit from the latest KCOM grants. The East Riding-based broadband provider has announced five local groups as winners of its latest round of community grants. Louise Babych, Community Impact Partner at KCOM, said: "We received 50 applications this round from many worthy causes and it was incredibly hard to pick five eventual winners. The winners put in some great applications that impressed the panel and showed what a difference they're making to improve lives in their local communities." The lucky winners are Techy Tea, which empowers elderly people online; Groundwork, A Hull-based charity that helps disadvantaged people learn practical skills for life; Goole’s Reedness Primary School, which will use the cash to buy buddy benches; west Hull’s Rainbow Centre, a community group which will buy sensory toys for younger children, and the RE-Uniform Project, which provides school equipment for families struggling to buy their own. Vikki Williams, manager of Re-Uniform, said: “Thank you so much to KCOM for your help in getting a dedicated phone for the charity, and some plastic storage boxes to keep uniform in. The phone will help enormously for us contacting families requesting uniform and the boxes will help keep uniform in the best condition until we send it out to families. We can't thank you enough.”
KCOM has restated its commitment to excellence by joining The Institute of Customer Service. The East Yorkshire-based broadband provider has joined 400 of the UK’s leading businesses as a member of the institute, which is an “independent professional body driving business performance through service excellence”. KCOM’s Head of Customer Experience Jessica Port said: “We’re delighted to become a member of The Institute of Customer Service as we focus on delivering the high quality service our customers deserve. “We’re looking forward to working closely with the Institute and calling on its experience and knowhow to help further improve and refine the ways in which we deliver an excellent experience to our thousands of customers across the region and beyond.” To mark the start of the relationship, and to make sure its understand customers’ needs, KCOM has sent a survey to thousands of people across the region asking for their feedback on its current service and suggestions on how it can be improved. A spokesperson for the ICS said: “We’re delighted to welcome KCOM Group into membership of The Institute of Customer Service. “We look forward to working with the KCOM team to benchmark their customer satisfaction levels, refine their service strategy and support their professional development.” Recently, two of KCOM’s customer service champions, Nicola Lawson and Vikki Hansford, were recognised with a Contact Centre (CCA) Excellence Award. The prestigious national awards reco
Being around animals can help reduce stress and put a smile on your face, which is what wellbeing week at KCOM is all about. This is the third year that we’ve invited the RSPCA in to bring some of their loveable animals to meet our staff and it always proves a hit. Thanks to RSPCA Hull and East Riding Branch, to everyone who came along and, most of all, Nero the pooch and kittens Tom and Dougie. #MentalHealthMatters #Wellbeing #KCOM
Wow, what a day yesterday was! KCOM colleagues conjured up a tour de force of biking brilliance as they took part in our 120 Cycling Challenge. The challenge was part of Wellbeing Week – with the emphasis on exercise being a brilliant way to keep both body and mind healthy. It was fantastic to see so many people having fun, and our offices were buzzing. We had some serious competitors really going for it!! So far the challenge has raised £525 for our Charity partners, with more donations still rolling in. Massive thanks to everyone who took part at KCOM, including the amazing supporters who cheered on the participants. Another thanks goes to Louise Babych, Ian Midgley and Robyn, for all the help to make the challenge happen, and to Hull & East Yorkshire Children's University for the loan of the bikes. #KCOM #MentalHealthMatters #MomentsForMovement #Wellbeing
Alongside Mental Health Awareness Week, it's also Wellbeing Week here at KCOM. A big thanks to Hull and East Yorkshire Mind for coming down to our Salvesen Way Office this morning, to have a chat with some of the team. We listened to a humbling story of lived experience, and the help that the Charity gave to support recovery. #MentalHealthAwarenessWeek #NoMindLeftBehind
KCOM has today delivered a plan that could enable other broadband providers to share its passive infrastructure without the need for more telegraph poles. The East Yorkshire-based broadband provider has today produced the results of a feasibility study, describing how other broadband providers could deliver their services using KCOM’s infrastructure, without the need to install their own network of telegraph poles. A KCOM spokesperson said: “Since receiving Connexin’s request for access to our passive infrastructure in January, our teams have worked flat out, from a standing start, to create a blueprint of systems and processes to handle and deliver requests for sharing KCOM’s ducts and poles, potentially saving local residents from the stress and inconvenience caused by the proliferation of new poles in streets across Hull and East Yorkshire. “Today, we’ve passed that to Connexin, on a confidential basis, and asked for its views. We want to know if it would meet Connexin’s requirements. Subject to its comments, we hope to start commercial negotiations in April.” KCOM has repeatedly stated that it is willing to work with other providers to provide fair and reasonable access to its passive infrastructure and today marks an important step in fulfilling that commitment. Any broadband provider would be able to use the infrastructure sharing service that KCOM has developed, in accordance with KCOM’s regulatory duties.
