VacancyTitle: Programme Manager - Integrated Delivery Services

The Vacancy

Programme Manager – Integrated Delivery Services

Working hours Full time 37 hours per week (flexible working arrangements including part time will be considered)

Permanent

Salary from £69,020 per year (depending on experience) plus Car Allowance and Bonus

Location hybrid working with office location at Washington, Tyne and Wear

About the role

Are you passionate about driving difference? We have an exciting opportunity for an Integrated Delivery Services (IDS) Programme Manager within our Asset Directorate. In this pivotal role, you will collaborate with colleagues across the business to lead the successful delivery of outputs aligned with our ambitious company objectives particularly focusing on a programme that provides a reliable and resilient water supply.

You will oversee a multi-million-pound capital investment programme focussing on delivering high priority business outcomes. Leading a team of Project Managers, you will drive safe, lean, and agile delivery in line with the IDS ethos. Your leadership will nurture and sustain a high-performance team culture, embedding innovation and continuous improvement within your teams. You will demonstrate efficiency, best practices, rigorous application of programme and project management processes, and achieve a high level of predictability of output.

This role will use a deep level of skill and understanding to collaboratively shape individual projects with a unique project team at a foundational stage to drive optimisation of delivery efficiency and maximise programme benefit realisation. In doing so you will manage and direct the commercial approach through all phases of the programme lifecycle. As such you will manage substantial contracts, or multiple smaller contracts at any stage in the programme lifecycle. You will ensure ecosystem partner activities align with company quality standards, satisfy relevant legislative and regulatory requirements, and most importantly, are carried out safely to ensure everyone goes home safe every day.

At NWG we are committed to delivering an unrivalled customer experience to both internal and external customers. Accordingly, you will drive a best-in-class approach managing stakeholder relationships and communication, ensuring stakeholders both internally and externally are well-informed and aligned to the programme as well as demonstrating effective measurement and monitoring of our customer experience and taking proactive action to drive the unrivalled customer experience.

About you

If you have the ability and passion to create and lead a high-performing Integrated Delivery Services team, fostering an environment where people can thrive, grow, and drive value, we want to hear from you. Underpinning this role is a deep understanding of Water Treatment Works assets and processes, the application of which will enable the business and programme area to make progress at pace by applying critical thinking and complex problem-solving at a foundational project stage.

With influence and integrity, you can build sustainable collaborative relationships across the business and delivery ecosystem, enabling us to face the most challenging situations in a respectful and impactful way. You will drive the identification of creative solutions using all resources both internal and external across the ecosystem and NWG such that we can deliver predictable, successful business and project outcomes for the betterment of our customers and the environment.

You will thrive in an environment of accelerating change and uncertainty, are open to questions, and are curious and proactive in developing new ways of working. You demonstrate positive behaviours and attitudes and a positive learning approach, helping us move IDS forward in achieving high levels of professional standards and new levels of performance.

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.

Please note this role will require a DBS to be completed prior to employment.

NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.

About us

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come. We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business. Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:

• Generous holiday entitlement starting at 26 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
• Company pension scheme, where we’ll double match your contributions up to an employer contribution of 11%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel and more.
• Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
• Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.

This is a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.