Waiter/Waitress

Waiter/Waitress – The Randolph Hotel, Oxford

Step into one of Oxford’s most iconic addresses and deliver memorable service in a setting steeped in 160 years of history. We are hiring a Waiter/Waitress to join the front-of-house team at The Randolph Hotel, Oxford, with an OTE of £15.30 per hour.

About White Rabbit Hospitality

White Rabbit Hospitality is one of the UK’s most exciting hotel and restaurant groups, with a curated portfolio of distinctive properties including The Randolph Oxford, Rusacks St Andrews, Graduate Cambridge, and our Lisbon restaurants Santa Joana and Santa Marta. We exist to create unforgettable hospitality experiences, and we do it through teams who genuinely love what they do.

Why The Randolph

Opened in 1864 and reborn as part of the Graduate Hotels collection, The Randolph is the grande dame of Oxford, a landmark neo-Gothic property opposite the Ashmolean Museum, in the very heart of the city. From afternoon tea in The Alice, to a buzzing all-day restaurant and an atmospheric bar, every shift at The Randolph is shaped by a sense of occasion and a clientele who expect the very best. This is hospitality at one of Oxford’s most loved addresses.

Our values

Our vision is to be the world’s leading hospitality incubator. Four values shape how we work and how we treat each other:

• Hospitality is at our core
• We do the right thing
• We pursue excellence
• We are all entrepreneurs

Our ethos: Work hard and be kind.

The role

As a Waiter/Waitress at The Randolph, you will be the face of our food and beverage offering. Day to day, you will:

• Deliver warm, polished and confident service across breakfast, lunch, dinner, afternoon tea and bar service
• Take orders accurately, recommend dishes and drinks with genuine knowledge, and anticipate guest needs before they ask
• Maintain exceptional standards of presentation, cleanliness and table set-up
• Work seamlessly with the kitchen, bar and reservations teams to deliver a smooth guest journey
• Handle payments and POS systems accurately and efficiently
• Build rapport with returning guests and treat every cover as an opportunity to create a memorable moment

What we’re looking for

• Previous experience as a Waiter, Waitress, Server or Commis Waiter in a restaurant, hotel or bar setting, though attitude matters more to us than CV
• Genuine warmth, energy and an instinct for hospitality
• Strong communication skills and a sharp eye for detail
• The composure to stay calm and gracious during busy services
• Flexibility to work across days, evenings, weekends and holidays
• The right to work in the UK is required for this role

What’s in it for you

• OTE of £15.30 per hour (base hourly rate plus tronc)
• 28 days of holiday (inclusive of bank holidays), increasing with length of service
• Generous food and beverage discounts across all White Rabbit Hospitality venues
• Friends and family rates at our hotels across the UK
• Access to our wellbeing platform and Employee Assistance Programme
• Length of service rewards, referral bonuses and recognition awards
• Cycle-to-work scheme and season ticket loans
• Structured training and clear progression pathways across the group

Grow with us

The Randolph and the wider White Rabbit Hospitality group are growing and so are the people inside them. Whether you see your future as a Head Waiter, Restaurant Supervisor, Sommelier or General Manager, we will back your ambition with the training, exposure and opportunities to get you there.

Ready to join?

If you love hospitality, take pride in great service and want to work in one of Oxford’s most beautiful and historic hotels, we’d love to hear from you.

Apply now to become a Waiter/Waitress at The Randolph Hotel, Oxford.