SolarWinds FAQ

All answers shown come directly from SolarWinds Reviews and are not edited or altered.

26 English questions out of 26

7 May 2020

What is health insurance like at SolarWinds?

Pros

Good pay and good health insurance

Cons

Toxic work environment and no work life balance

Advice to Management

Stop changing account assignments.

Good pay and good health insurance

7 May 2020

See 4 more answers

7 August 2018

Does SolarWinds have a pension plan?

Pros

Technical freedom. Pay isn’t too bad. Flexible working hours. Decent pension. There’s an ok bonus too.

Cons

Communication between teams and business units is terrible to non-existent. Parts of the business use Slack, some Skype, some Flowdock and others Teams. Apparently getting everyone on a single app is impossible. The offices I worked in are quiet and talking is unusual. Projects have little to no oversight or buy in from Product and senior management. Poor technical vision. Most projects come down to “OMG we have to ship this now so water that feature down, don’t test it, just get out the door”. I kid you not: you will have no idea why or what you’ll be delivering to the customer. Support process so unclear even the support engineers and developers don’t know what’s going on, meaning support tickets open for 400-500 days. Cue bug crush which ends up just being a stats exercise that’s gamed. Career progression seems to be for those that brown nose. What you’ll do in your role will vary so much from your job spec good luck when it comes review!

Advice to Management

Care about the end customer. Focus on technical excellence and high quality work. Work on improving communication between mergers and teams. Foster an environment of agility. Get rid of senior management that simply make dashboards and focus on meaningless stats.

Decent pension.

7 August 2018

See 1 more answer

14 May 2020

Does SolarWinds offer parental leave?

Pros

- Most of the people here are incredibly smart and hard working - Work can be a fun place with peers - There can be great managers

Cons

- Office politics is rampant. If a manager or director doesn’t like you as a person, despite producing high quality work, they won’t acknowledge your contributions and they’ll find ways to punish you - Only promote once a year in the summer - Underpaying employees compared to similar roles at other companies in the Austin market, in some cases the pay discrepancy is as high as $10K+ - Workload is unrealistic and out of line based on salary - People get promoted for the wrong reasons, i.e. threatening upper management or because they’re good friends with upper management rather than merit based promotions - Lack of transparency from upper leadership, constant changing initiatives with absolutely no thought about long term strategy - The good people always leave for more money elsewhere, leaving the less than stellar employees, creating a toxic work environment - 2 weeks maternity leave... what a joke. - “anonymous” employee surveys that aren’t really anonymous. Don’t be honest, you’ll get fired for it - 50% butts in chairs rule around the holidays. 50% of your team must be working in office during times like Thanksgiving and Christmas because CEO came down to talk to people during the holidays and got upset there was nobody to talk to in person, despite people being available remotely. - Exceeding expectations is never good enough. Every congratulations email from execs is followed by a “but you could have done better” message.

Advice to Management

Y’all have a lot of work in the benefits department to do to remain competitive with the Austin job market. Get rid of toxic directors and managers who retaliate against employees or don’t want to try new things that could better the company. Stop lowballing employees on salaries and loosen up on holiday work time. Nobody’s looking to buy software during that time anyways. Lastly, free lunch 2 times a week and a quarterly birthday treat doesn’t make a happy work environment. It’s okay to say congratulations and thanks for the hard work without diminishing it with a coulda done better attitude. Executive team is a joke and a poor example of business leaders and motivators.

- 2 weeks maternity leave... what a joke.

14 May 2020

See answer

23 January 2019

How are senior leaders perceived at SolarWinds?

Pros

There are a lot of great people at SolarWinds, some interesting and varied projects to work on, and an increasingly varied technology stack, which is bringing in a lot of cutting edge technology and system architecture. This makes it a good (and increasingly better still) place to work from a technology perspective. Career progression opportunities in Engineering are good for those that are high performers. There is also a lot of attention paid to supervision, mentoring, career progression etc. Engineering leadership within the UK is very good, and has improved greatly in recent years so there is good support and direction for matters within their jurisdiction.

Cons

Since the former LogicNow was acquired by SolarWinds, the way Engineering projects are managed has gradually changed. Decision making all too often becoming centred on the Ottawa office which has a very different (and not particularly enlightened or agile) management style. Teams in the UK increasingly need to collaborate with teams in Ottawa (and elsewhere) which means more time in meetings and less autonomy to get stuff done as they see fit. Skilled and high performing teams and individuals have therefore been disempowered and managed remotely from Ottawa, which has led to some good people leaving. This is unfortunate given the good UK engineering leadership, which seem powerless to influence this - it seems like decisions are being taken over their heads.

Advice to Management

Get the Ottawa office to trust the UK teams to deliver independently without being managed from afar, like they used to. Perhaps making specific sites/offices responsible for specific product lines/codebases would help here, and avoid an ever increasing overhead of cross site / cross team collaboration on projects.

Engineering leadership within the UK is very good, and has improved greatly in recent years so there is good support and direction for matters within their jurisdiction.

23 January 2019

See 21 more answers

31 July 2019

What are some insights into the strategy or vision at SolarWinds?

Pros

50+ products that actually work. People know exactly who SW is as a market leader. While they do not typically innovate or champion the leading edge of IT Monitoring software, they have deep enough pockets to acquire companies that do to bring them into the SW fold. They have really smart sales engineers that know exactly how to use the products to the best of their design and then some.

Cons

Old school leadership mentality of brute force sales tactics. Very little strategy and poor hiring practices. Place is being run by the sales people and HR/Legal/Leadership are terrified to replace terrible people with better people. This in part is because really good people are not looking to join the SW team. They can fire because they dont have people to replace reps. Sales roles are under paid relative to other similar companies in the space. The training is poorly run and focuses on "discounting" as the primary sales tactic to close deals. Its no wonder reps focus on the sales discounting as a closing tactic as opposed to meeting the customer NEEDS first and then discussing the value the products bring to the customers IT Monitoring needs.

Advice to Management

Clear out the dead weight immediately at all levels of the company. Then design real sales training that better arms your reps with the ability to be consultative sales folks with a valued product & solution for your customers needs. Price only becomes an issue if you dont sell the value up front.

Very little strategy and poor hiring practices.

31 July 2019

See 1 more answer
  • 1
  • 2
  • 3
  • 4
  • 5

26 English questions out of 26