I applied online. The process took 4 weeks. I interviewed at AGL Energy
Interview
I had a quick phone interview and got invited to an assessment centre. The assessment centre contained of a presentation, one-on-one interview, virtual call centre scenario (computer call centre simulation with multiple choice answers) and we had some time to double-jack with an agent to get an idea of how the job is.
While the phone interview was a probably five minutes in total, the assessment centre took over three hours.
Interview questions [6]
Question 1
Tell us about a time there was a problem no-one else was able to handle. How did you take care of it?
I applied through an employee referral. I interviewed at AGL Energy (Melbourne) in Jul 2022
Interview
Professional environment. Felt respected. Interviewers were polite and supportive to make me feel comfortable. Questions were the regular kind for call centre work. It's good to know as much as you can about the energy provider, all these things will help you in the interview.
Interview questions [1]
Question 1
Describe a difficult situation with a customer and how did you resolve it.
I applied online. I interviewed at AGL Energy (Melbourne) in Apr 2021
Interview
Got invited to apply through Linkedin and got into a one-way video interview. I got a rejection email a few days after submitting a video interview. I did not get job offer or any feedback afterwards. the process was quick, not lengthly
Interview questions [1]
Question 1
what was your KPI, how did you approach that and how was the outcome?
