I applied online. The process took 3 months. I interviewed at Aer Lingus (Dublin, Dublin) in Jan 2019
Interview
Interview was fine. Made feel really welcome and everybody was friendly. You went in gave all documents required over to them then you were brought to the training center to do reach and height test. After that, you were then brought upstairs where you had to wait to be brought to your interview. The interview itself was about 10/15 mins, general enough questions. After being in contact with a few who were at the interview, we were all told it would be about 2-3 before we heard if we were successful or not. Fast forward 3 months without any contact what so ever we all got a email that said we were unsuccessful which came at the same time news articles emerged that their new fleet of planes were not coming. The lack of communication was the only negative thing, but the interview itself was a really nice experience.
Interview questions [3]
Question 1
Name a time you dealt with a difficult customer and how did you deal with it?
I applied online. I interviewed at Aer Lingus (Dublin, Dublin) in Dec 2024
Interview
The interview process was very thorough and exciting. While I wasn’t successful I still enjoyed the day. All the staff I met were very friendly and out you at ease.
Interview questions [1]
Question 1
Name a time when you went above and beyond for a customer
1 on 1 interview with an external recruiter, very easy going and quick.
Asking questions about your careers, knowledge about the position, specific situations and the resolution,etc
It took 4 weeks to get to know the outcome.
No introduction about the company was made when I went there, and we were sat in the pantry area of the Aer Lingus training centre with other candidates from different time slots waiting for their turn for an interview.
The assessment was managed by an external agency called Nobox.
When I arrived, they checked our documentation and filled out paperwork. We then had a reach test, sit in a jump seat and check if you can fit the harness on
When I had my interview, I handed a copy of my CV and asked me about my career journey and experience.
They asked me about relocation and if I was aware this is a Fixed Term Contract only.
Interview questions [1]
Question 1
Are you aware this is a Fixed Term Contract?
So why Aer Lingus and not One of your previous airline? (Interviewer picked a specific airline in my CV)