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      Customer Success Key Account Manager Interview

      14 Aug 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at AppFolio in Apr 2020

      Interview

      The interview process was rigorous but when you make it through and meet your peers - you understand why! I couldn't ask for a better team to work with! My interview process consisted of three interviews all of which happened fairly quickly after the other. I first interviewed with HR which felt less formal and I had the opportunity to ask some hard questions given the COVID-19 circumstances that they did not shy away from answering (thank you!). The next interview was with my current Key Account Manager. This was more formal with scripted questions reviewing my job history. Lastly, I had a 2-hour interview with a variety of co-workers (upper management and peer). Each asked different questions (a lot of the questions made you think so taking a moment will happen!). This was the toughest interview of the three but not in the way they intentionally try to stump you. They are more in-depth to gauge your knowledge and understanding. (Note, these interviews were either conducted via phone or zoom due to current circumstances.)

      Interview questions [1]

      Question 1

      How would you pitch what your current company sells?
      Answer question
      3
      avatar
      AppFolio response
      5y
      Welcome to the team! We're glad to hear that you had a positive experience and that you felt that the process was worthwhile. We want all candidates to feel welcome and experience our culture first-hand, even if that is via Zoom :) Thank you for your review and we look forward to working with you!

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