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Thank you for your feedback. We regret to hear that you had a disappointing interview experience, and that the recruitment process wasn’t up to the standard that we strive for.
To address your concerns, we would like to begin by noting that the first interview is generally focused on cultural alignment and job history, although there can sometimes be technical questions. The first interview for a UX Designer is often designed as a more casual conversation to explore what engages the candidate, their preferred ways of working, and the type of organization they thrive in. It seems this expectation wasn’t clear, and we will evaluate how we can make this focus clearer to candidates.
In regards to being invited to ask questions 15 minutes into the interview, this is indeed standard practice. We take this approach so that we can ensure candidates have a solid understanding of both the role and our company. This also aligns with our belief that the interview process is bi-directional: while we are assessing candidates, they are also evaluating us. This part of the conversation allows us to gauge their preparation and interests while empowering them to make an informed decision. Although the focus and this approach is explained during the interview, it seems more context is required during the call.
Finally, you are correct in noting that the role expectations shifted during the process, and we recognize that this caused some confusion. Unfortunately, this change was unforeseen and occurred after the process had started. We understand that it would have been more beneficial for all parties if we had been able to communicate this change more promptly and more transparently to avoid any misunderstandings. Unfortunately, at the time, the team had been undecided which route the role would be taken in and internal discussions were still being had surrounding that. This is an area where we will aim to improve, as our priority remains focused on delivering an exceptional candidate experience.
