Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      BT Group

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: BT Group reviews | BT Group jobs | BT Group salaries | BT Group benefits | BT Group conversations
      BT Group interviewsBT Group Customer Advisor interviewsBT Group interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Advisor Interview

      4 Jul 2016
      Anonymous interview candidate
      Gosforth, North East England, England
      No offer
      Negative experience
      Difficult interview

      Application

      I applied in-person. The process took 2 weeks. I interviewed at BT Group (Gosforth, North East England, England) in Jun 2016

      Interview

      Online form online assessment phone interview group assessment Arrived at group assessment there was seven of us myself two ladies and four young girls and this is where problem started male manager only made eye contact with young ladies and more or less ignored myself.We had icebreaker BT overview walk round of building then we were meant to buddy up with BT employee but manager said he had no head sets for us to listen to calls.then finally a group task again manager concentrated on young ladies ignoring my self again. All in all very poor experience

      Interview questions [1]

      Question 1

      What do you know about bt
      Answer question
      2

      Other Customer Advisor interview reviews for BT Group

      Customer Advisor Interview

      13 Dec 2022
      Anonymous interview candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at BT Group

      Interview

      Straight forward assessment centre Group activity - check for teamwork skills 30 minutes Individual interview - competency questions 45 minutes Presentation - presentation skills/ persuasion lasting 10 15 minutes Fairly straight forward

      Interview questions [1]

      Question 1

      Why do you want to work for BT?
      Answer question
      1

      Customer Advisor Interview

      1 Aug 2022
      Anonymous employee
      Birmingham, England
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at BT Group (Birmingham, England)

      Interview

      Pretty easy actually Applied first. Got told to book a slot for a phone interview. Found out same day if I got through to the next stage which was face to face. Face to face interview was very useful. Two days later found out if I got the job or not.

      Interview questions [2]

      Question 1

      Where do you see yourself working in 5 years
      1 Answer

      Question 2

      How do you handle constructive criticism
      1 Answer

      Customer Advisor Interview

      25 Jun 2021
      Anonymous employee
      Newcastle upon Tyne, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at BT Group (Newcastle upon Tyne, England) in Jun 2021

      Interview

      Completed an online application and received a decision to move forward within the same day. I was given the chance to book my own slot for a telephone interview which lasted around 30 minutes. At the end of the interview I was moved to stage two of the recruitment process.

      Interview questions [1]

      Question 1

      Tell me about yourself, your goals and aspirations and your hobbies. How would you handle difficult situations with customers?
      Answer question

      Top companies for "Compensation and Benefits" near you

      avatar
      Vodafone
      3.6★Compensation and benefits
      avatar
      Foundever
      3.7★Compensation and benefits
      avatar
      Huawei Technologies
      3.6★Compensation and benefits
      avatar
      Verizon
      4.1★Compensation and benefits