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      Senior Customer Success Manager Interview

      6 Aug 2019
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 2+ months. I interviewed at Box (New York, NY) in May 2019

      Interview

      The whole process was great: recruiter reached out to me and had an initial conversation with me then the recruitment manager took over and acted like a real partner all throughout the rigorous selection process. Kept calling to check up on me at every step to assess my motivation and see what was on my mind. Then when I got the offer it exceeded my expectations and in addition to that, when I accepted I received an amazing bottle of champagne delivered to my house. I was very touched by the gesture and I think it's a great indicator to the kind of company Box is. Can't wait to start!

      Interview questions [1]

      Question 1

      Give us an example of a situation where you had to deal with a complicated client situation
      Answer question
      2

      Other Senior Customer Success Manager interview reviews for Box

      Senior Customer Success Manager Interview

      4 May 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Box

      Interview

      Standard process: recruiter screen, hiring manager, peer interview, executive interview, presentation. I was shocked that I went through weeks of interviews and after the final round presentation the feedback I received was that my presentation was lacking because I didn't know the product/do my research. I'm sorry, but I was honest with you during the interview process that I work 50-60 hr weeks so in what world do you believe that someone will have time to fully learn your product for an INTERVIEW

      Interview questions [1]

      Question 1

      Tell me about your experience managing higher education clients
      Answer question

      Senior Customer Success Manager Interview

      16 Feb 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Box

      Interview

      The interview process has 4 rounds. Everyone was super friendly and the interview was more geared towards personality assessment. The technical questions were more so to gauge thought process. Overall I enjoyed the interview.

      Interview questions [1]

      Question 1

      How did you hear about Box?
      1 Answer

      Sr Customer Success Manager Interview

      1 Feb 2021
      Anonymous employee
      Seattle, WA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Box (Seattle, WA) in Dec 2020

      Interview

      It was a straightforward process: I had an initial phone screen from internal recruiter for 30 minutes. Next up was a Zoom meeting with hiring manager. The last step was an interview loop with 4 different people on the team and a 20 minute presentation.

      Interview questions [1]

      Question 1

      Tell me about a time that you had to deal with a difficult client and what did you do.
      Answer question

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