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      Customer Success Manager Interview

      30 Mar 2015
      Anonymous employee
      Los Altos, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 3 months. I interviewed at Box (Los Altos, CA) in Mar 2015

      Interview

      First there was a video interview where you log in and record your answers to several questions. Then about a week later was a quick 20 minute phone screening with a recruiter. The recruiter set up a phone interview with a customer success team lead. The phone interview with the team lead lasted about 30 minutes and was the customary background and experience interview. A recruiter then set up a phone interview with the hiring manager a week later. The interview with the hiring manager lasted about 30 minutes and was more of an assessment of fit. Then the recruiter set up an onsite interview with several members of the team including a demo. The onsite lasted about 3 hours and the questions ranged from experience to fit. Pretty standard and not a lot of curveballs. It was a pleasant experience.

      Interview questions [1]

      Question 1

      How do you feel about working on a team where everyone has a lot less experience than you?
      1 Answer
      5

      Other Customer Success Manager interview reviews for Box

      Customer Success Manager Interview

      29 May 2026
      Anonymous interview candidate
      New York, NY
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Box (New York, NY)

      Interview

      Screening call then denial, seemed to be qualified but told me that accounts managed were not large enough. I felt very confident about moving forward in after the initial call and was shocked when I got that feedback. Seemed like they were interviewing many candidates.

      Interview questions [1]

      Question 1

      How do you handle prioritizing accounts?
      Answer question

      Customer Success Manager Interview

      26 Mar 2026
      Anonymous interview candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at Box

      Interview

      Interview process was pretty straight forward. There was a call with the recruiter, a call with hiring manager, a “super day” with calls with customer success team members and a presentation.

      Interview questions [1]

      Question 1

      How do you prioritize accounts
      Answer question

      Customer Success Manager Interview

      16 Mar 2026
      Anonymous interview candidate
      San Francisco, CA
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Box (San Francisco, CA)

      Interview

      The online application was pretty straightforward. They required a résumé and a cover letter. They ask the basic information in a few qualifying questions. I felt that is very qualified for the job however I did not get a follow up call. I did receive the standard thank you for your application email.

      Interview questions [1]

      Question 1

      What is your experience in background in the sass industry?
      Answer question

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