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      Product Support Specialist Interview

      4 Apr 2024
      Anonymous interview candidate
      Chicago, IL
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Box (Chicago, IL)

      Interview

      The interview process started with a phone interview. After the phone interview, there was an interview with the Hiring Manager. After the Hiring Manager, there was a separate interview with 4 of the team members. The whole process took over 2 weeks for me.

      Interview questions [1]

      Question 1

      Describe an issue that you had to assist a client with. How did you resolve the issue?
      Answer question
      1

      Other Product Support Specialist interview reviews for Box

      Product Support Specialist Interview

      3 May 2024
      Anonymous interview candidate
      Austin, TX
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Box (Austin, TX) in Apr 2024

      Interview

      I had a 30-minute call with the recruiter, followed by a 30-minute call with the hiring manager, four back-to-back 30-minute interviews with team members, and a 1-hour presentation. I read the reviews here before the interview and I can agree: the process is overkill for a salary that's pretty close to what you might earn as a cashier at Costco or similar positions. This was the first time I've felt compelled to leave a negative review for an interview—it actually leaves a sour taste post-interview. From my experience, the process was much easier for substantially higher-paying jobs. The only saving grace was that the people seemed nice.

      Interview questions [1]

      Question 1

      pretty similar STAR based questions
      Answer question

      Product Support Specialist Interview

      28 Jul 2022
      Anonymous interview candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Box in Jul 2022

      Interview

      One of the best interviewing experiences I've ever had. We started with a 30-min HR phone screening. Then I had a 30-min manager screening specific to the team I'd be working with. Next was an interview panel with 4, 30-min 1:1s with various different team members, and a short presentation. The entire team was really great and the process was super transparent.

      Interview questions [1]

      Question 1

      There were a lot of basic STAR-based questions.
      Answer question
      1

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