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      Customer Success Manager (CSM) Interview

      23 Oct 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at BrainPOP in Oct 2024

      Interview

      I had a 30 minute screener scheduled with the recruiter (that ended up being 45 minutes) where he talked a lot about himself and the company and asked very few questions about my background. Next, I had a 30 minute interview with the hiring manager. He explained what to expect for the interview, allowed me to briefly talk about my experience, and then spent another 10-15 minutes (out of 30) talking about his experience and how he got to the role he was currently in. He asked me maybe 1 other question and then asked what questions I had and finished by explaining next steps. I got an email stating that I would not be moving on to the next round, which honestly was fine by me. The role was more sales-heavy than I would have wanted anyway and it was clearly shown to me that these two people valued their own experience and ego more than they were interested in learning about me and whether I would be a good fit for the job. The whole thing felt very "boys club" and left a bad taste in my mouth. As a woman in tech, with direct experience in the same role and over a decade in the same industry, I would not recommend this company, at least as it's currently staffed and structured, to my colleagues or friends.

      Interview questions [1]

      Question 1

      Review your resume and experience and how you got to where you are today.
      Answer question
      2

      Other Customer Success Manager (CSM) interview reviews for BrainPOP

      Customer Success Manager (CSM) Interview

      22 May 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. I interviewed at BrainPOP

      Interview

      The guy who was in HR was super flaky but he no longer works there. The interview process itself was great, phone screening to hiring manager to team managers with a presentation to CRO.

      Interview questions [1]

      Question 1

      If you could have one super power what would it be? I'm not even kidding. They really want to get to know you and make sure you'd be a great cultural fit.
      Answer question

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