1. How do you understand our mission to nurture and sustain child-centered, anti-racist early learning communities, and how have you demonstrated these principles in your previous roles? 2. Can you share an example of a time when you provided expert, culturally relevant customer support? What was the situation and the outcome? 3. Describe a situation where you had to solve a complex problem for a customer. What steps did you take and what was the result? 4. How do you ensure your communication is clear, inclusive, and timely, especially when dealing with diverse families and childcare providers? 5. Tell us about a time when you had to collaborate with a team to meet a critical deadline or solve an urgent issue. What was your role? 6. Discuss your experience with maintaining data integrity in a previous job. How do you approach detail-oriented tasks? 7. Imagine you receive a call from a frustrated parent who is confused about the eligibility requirements for the subsidy. How would you handle this situation?