I applied online. The process took 3 weeks. I interviewed at Capital Group (Irvine, CA)
Interview
I put my online application in almost 3 weeks ago, 2 days ago I got an email response to take a digital interview. I studied for one day then finally interview digitally. I read all the reviews, here on glass door, I was lead astray. There was only one behavior question. The rest was: Can you be rehired in All of your previous jobs, Why do you want to work for CG, What other jobs were you looking for? At least 3 times the same question was tweaked to ask why I liked customer service, or why I was good for customer service, I felt the digital interview was very cold. I didn't realize until question 8 that I can add more personal info. into the answers. After question 8 it was yes/no type questions.
Interview questions [1]
Question 1
Tell a story that I stepped up and took responsibility of a situation.
I applied online. The process took 3 weeks. I interviewed at Capital Group (Irvine, CA) in Apr 2026
Interview
First was a Zoom interview w/ recruiter. If you move in then it's two in person interviews on the same day with different hiring managers. Standard STAR format questions. They give you a tour of the campus and offices to give you a sense of the working environment.
I applied online. I interviewed at Capital Group in Apr 2026
Interview
Recruiting screen. Invitation to interview came three business days after I applied. Pretty standard questions, the recruiter was nice and supportive. My only complaint was that they told me to reach out with questions and strongly implied I would be moving forward. After some time has passed I reached out with questions. Didn’t hear anything until I got an automated email telling me the position was filled.
Interview questions [1]
Question 1
Tell me about a difficult customer, how did you navigate the interaction and resolve the conflict?
They were quick to get back to me, I have my interview coming up so ill see how that goes! Hopefully I get an offer to work here:) it is quite a drive and wonder if it could be all remote as well