Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Chewy

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Chewy reviews | Chewy jobs | Chewy salaries | Chewy benefits | Chewy conversations
      Chewy interviewsChewy Customer Service Representative interviewsChewy interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Representative Interview

      30 Aug 2016
      Anonymous employee
      Dania Beach, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied in-person. The process took 1 week. I interviewed at Chewy (Dania Beach, FL) in Aug 2016

      Interview

      Went to open house and filled out an app. Was called a few days later for phone interview and on the phone interview they scheduled my in person interview. 3 managers interviewed me. I was asked my favorite movie and why, if you were stuck on an island name 3 things you'd bring, You do a 30 minute computer assessment and a really brief typing test that you can do over how ever many times you want. For the computer assessment it's a point system and you cannot do it over. They don't even tell you your score. they were looking for basic math and grammar skills. They even wanted you to name a few states and some what would you do situations. I was told they would call me in 2 hours but it took them a week to get back to me. I submitted my background check the same day. They actually never called me. I was sent an acceptance offer through email and then started training a week later. Training classes start every 2 or 3 weeks

      Interview questions [2]

      Question 1

      name a time you have exceptional customer service
      Answer question

      Question 2

      Do you have any pets?
      Answer question
      3

      Other Customer Service Representative interview reviews for Chewy

      Customer Service Representative Interview

      16 Apr 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Chewy

      Interview

      Very unorganized and unprofessional. For the amount they’re severely underpaying people, they should be honored that anyone bothered to apply. One of the worst interview experiences I’ve ever had, even in this job market. Will do everything they can to lowball you.

      Customer Service Representative Interview

      15 Oct 2025
      Anonymous interview candidate
      Dallas, TX
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Chewy (Dallas, TX) in Oct 2025

      Interview

      OTP interview. Smooth process overall, but the interviewer was somewhat rude/short. I decided to pass up on the job due to the interview experience. I was honestly surprised that I was offered a job based on the initial interaction.

      Interview questions [1]

      Question 1

      They are interested in applicants with extensive experience.
      Answer question
      1

      Customer Service Representative Interview

      4 Sept 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Chewy

      Interview

      I was sent an email stating they wanted to move forward and would receive an assessment in a different email. The assessment never came. I reached out to a contact there, and a few hours later, I got a generic rejection email. I guess this is a blessing in disguise, as they didn't even bother to explain their disorganized process, and why they sent the want to move forward email in the first place. Hiring doesn't seem to know what they are doing.
      3

      Top companies for "Compensation and Benefits" near you

      avatar
      Butternut Box
      4.2★Compensation and benefits
      avatar
      Tails.com
      3.5★Compensation and benefits
      avatar
      Lintbells
      4.1★Compensation and benefits
      avatar
      Edgard&Cooper
      4.0★Compensation and benefits