• Experience in SFDC Development implementing the APEX Classes, APEX Triggers, and Visual Force pages, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins. • Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases. • Proficient in dealing with functionalities related to sales cloud , service cloud, Marketing cloud, Community Cloud, N cino, Custom Cloud and Analytics Cloud. • Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management