Customer Service Advisor applicants have rated the interview process at Concentrix with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 57.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Advisor roles take an average of 13 days to get hired, when considering 17 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 13 days.
Common stages of the interview process at Concentrix as a Customer Service Advisor according to 17 Glassdoor interviews include:
Phone interview: 27%
Skills test: 18%
Background check: 13%
One on one interview: 11%
Drug test: 9%
Group panel interview: 7%
Presentation: 7%
Other: 4%
IQ intelligence test: 2%
Personality test: 2%
Here are the most commonly searched roles for interview reports -
It was really easy if you average in English, they ask only simple questions to understand if you are able to frame sentences and communicate in English. No tough questions are asked.
Telephone interview with a recruiter followed by a one stage in person competency based interview with one or more hiring managers. Also a short written and numerical test. Feedback provided the following day by phone call.
I applied online. I interviewed at Concentrix (Hamilton, ON) in May 2026
Interview
Straight forward interview with basic questions. The usual in any interview no need to complicate things and just answer based on your experience. It took 15 minutes over all on the final interview.